Katie Cotter Email & Phone Number

Denver, Co, Us

· Focus on revenue growth opportunities within the Tri-State (NY, NJ, & CT) territory that contribute to: department booking goals, retention via subscription or annual dues, as well as term extensions and upgrades.· Independently manage strategic accounts with additional responsibility of working as a partner in a team.· Take the lead on all member recovery concerns, using independent discretion to resolve member issues as they arise.· Approach member problems in a productive and… Show more · Focus on revenue growth opportunities within the Tri-State (NY, NJ, & CT) territory that contribute to: department booking goals, retention via subscription or annual dues, as well as term extensions and upgrades.· Independently manage strategic accounts with additional responsibility of working as a partner in a team.· Take the lead on all member recovery concerns, using independent discretion to resolve member issues as they arise.· Approach member problems in a productive and creative way, contribute to a positive work culture, and remain productive by adapting to changing circumstances. Show less

• Lead training and development of new Personal Vacation Advisors to ensure all KPIs are achieved.• Primary focus is member retention by providing outstanding customer service.

Greater Denver Area

• Promoted to Senior Personal Vacation Advisor for exemplary service to strategic accounts.• Temporarily managed a team of Personal Vacation Advisors while our Team Manager was on maternity leave.• Consistently exceeding goals of semi-annual promotions, reaching 150% of target goal on average.• Based on performance, selected to represent Inspirato Member Care Department in an exclusive international cruise through the Mediterranean.

Denver, Colorado

• Luxury vacation sales, with a high level of communication and focus on member retention • Help manage a portfolio of over 600+ affluent families• Extensive knowledge of Salesforce CRM• Create outreach campaigns through promotional emails• Continually participating in effective team building, creating strategic goals to increase revenue• In-depth knowledge of Inspirato portfolio (800+ vacation options) • Utilize platforms such as Sabre and Virtuoso to book luxury… Show more • Luxury vacation sales, with a high level of communication and focus on member retention • Help manage a portfolio of over 600+ affluent families• Extensive knowledge of Salesforce CRM• Create outreach campaigns through promotional emails• Continually participating in effective team building, creating strategic goals to increase revenue• In-depth knowledge of Inspirato portfolio (800+ vacation options) • Utilize platforms such as Sabre and Virtuoso to book luxury accommodations and amenities• Adopted a personalized approach to help members book and plan travel experienced • Plan memorable vacation experiences for members while building and maintaining relationships. Show less

Wollongong, Australia

While in Australia I worked at 2 of the 16 venues that Oscars hotels owns: •Pepes on the Beach - Barista and Bartender in a high traffic premier beachside venue responsible for the consumer’s health and safety in the presence of alcohol. •Towradgi Beach Hotel - Gaming lounge attendant for a popular community venue. Specific tasks included conducting slot machine payouts to customers, balancing cash drawers, managing upkeep of machinery, and ensuring the satisfaction and well being of… Show more While in Australia I worked at 2 of the 16 venues that Oscars hotels owns: •Pepes on the Beach - Barista and Bartender in a high traffic premier beachside venue responsible for the consumer’s health and safety in the presence of alcohol. •Towradgi Beach Hotel - Gaming lounge attendant for a popular community venue. Specific tasks included conducting slot machine payouts to customers, balancing cash drawers, managing upkeep of machinery, and ensuring the satisfaction and well being of customers enjoying the gambling premises.Certifications: Responsible Certification of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) Show less

Sydney, Australia

Utilized a below-the-line marketing strategy to increase brand awareness and boost customer-product interaction and testing for brands including but not limited to: Clarins, Absolut Vodka, Myer, etc. The Majority of my personal workload with MEA was conducted with Myer, Australias largest department store group, where I specialized in storefront interaction with the customers in order to maximize interaction with Myer’s products, promotions and facilities.

Greater Denver Area

Conducted product roadshows and promotions: sampled product to consumers while tracking and reporting consumers' product preferences to the appropriate channels.In charge of assembling kits and working with team members to teach customers that great taste doesn't need to be sacrificed when looking for a healthy beverage.

Greater Denver Area

Representative of major brands in Diageo's spirits portfolio Traveled around Denver, Boulder, Fort Collins, Colorado Springs and other Colorado cities, visiting different accounts to educate consumers about the specific spirits in Diageo's portfolioTasks included running promotions, keeping strong relations with account managers, keeping track of personal expenses, and educating consumers with brand facts and knowledge

Certificate In Applied Business, Business/Commerce, General

A three week intensive business certificate teaching fundamental business skills involving finance, accounting, marketing, management.

Bachelor Of Arts (Ba), Psychology