Kaitlin James's Location
Atlanta, Georgia, United States, United States
Kaitlin James's Contact Details
Kaitlin James work email
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Kaitlin James personal email
n/a
About Kaitlin James
Customer-focused and results-orientated product manager passionate about creatively solving complex problems and keeping customers happy. Provides the most value to an organization when serving in roles that leverage interpersonal and analytical skills to translate customer needs into technical solutions. Enthusiastic about fostering collaboration amongst multidisciplinary teams and customer service excellence.
Kaitlin James's Current Company Details
Product Manager @ CourseHorse
Kaitlin James Work Experience Details
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Product ManagerCoursehorse Dec 2022 - Mar 2023Owned website conversion rate-Led feature development and planning with UX and developer teams-Ran 10 customer interviews to determine the highest impact pain points-Created roadmap and prioritized feature design based on customer interviews, customer journey mapping, development feasibility, impact on website conversion rate and timeline to test and implement -Introduced product management structure and systemsOwned product quality & CRM-Ran 11 A/B tests with email newsletter to improve CRM metrics -Increased NPS by 19% and product quality metric by 63% -
Lead R&D Engineer, Acting Product ManagerMirus™ Feb 2021 - Jul 2022Atlanta, Georgia, United States-Designed a new spinal implant and instrument system utilizing the MoRe Superalloy-Conducted customer discovery with users to gather product requirements and documented in the PRD-Created a roadmap and prioritized feature design of product based on timeline and customer journey mapping-Interviewed and surveyed customers in user design team to validate the product function and effectiveness -
R&D EngineerBd Aug 2020 - Feb 2021Atlanta, Georgia, United States-Created Product Specifications and documented in PRD for Non-invasive Urine Capture Device -Conducted A/B Testing with team during the Healthy Volunteer Study to evaluate usability and function of specific product features-Developed prototypes for Voice of Customer Sessions and incorporated customer interview feedback into design-Executed vacuum and pressure studies and tensile pull experiments to determine leakage rate and potential failure modes of product-Used SolidWorks to create a Non-invasive Urine Capture Device tolerance stack, 3D renderings, and manufacturing fixtures -
Research EngineerNanostring Technologies, Inc. Apr 2018 - Jun 2020Greater Seattle Area-Conduct and oversee all integration experiments on prototype Hyb&Seq instrument-Lead Chemistry team weekly meeting to align team on protocols, analysis procedures, and future experimental planning; train Chemistry team on all Hyb&Seq instrument protocols and analysis procedures-Develop experiments to evaluate and optimize reporter design, reporter hybridization time, ISH probe concentration, sample prep protocol development, readout design, and fiducial fixing methods -Analyze data from all experiments with Python scripts, in Jupyter Notebooks, to assess quality of experiment and determine results -
Engineering TechnicianNanostring Technologies, Inc. Apr 2018 - Dec 2018Seattle, Washington, United States-Reduced manufacturing time by 32.8% by implementing CNC drilling and batch processing-Developed QC assay to evaluate nanoarray surface functionalization and target loading efficiencies -Evaluated nanoarray stability by conducting 6-week DOE stability study -Utilize SolidWorks, laser cutting, and prototyping to design new cartridges and tools to increase experiment set up efficiency and ease
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Undergraduate Research AssistantThe Wallace H. Coulter Department Of Biomedical Engineering At Georgia Tech And Emory University Jan 2016 - May 2017Atlanta, Georgia, United States-Undergraduate Research Assistant in Dr. Ajit Yoganathan’s Cardiovascular Fluid Mechanics Lab-Experiment on Mitral Valve of ovine and porcine hearts; reconfigure MitraClips to reduce Ischemic Mitral Regurgitation-Design and prototype new components of the Georgia Tech Heart Simulator utilizing advanced SolidWorks skills-Utilize imaging software to analyze the physiological environment of the Mitral Valve -
Biomedical Engineering InternUnited Sciences, Llc May 2016 - Aug 20162277 Peachtree Rd Ne, Atlanta, Ga 30309-Led and developed an efficient and effective manufacturing process for Bluetooth headphone product using prototyping and soldering skills-Utilized advanced SolidWorks skills to design microphone port geometry for The Aware-Developed a tool to be used with the AeroScan product using SolidWorks and tolerance stacking skills to allow for the device to be used on Bell Helicopter’s products -
Product Development Engineer InternSpinal Elements Jan 2015 - Dec 20151755 West Oak Pkwy, Marietta, Ga 30062-Re-engineered, conducted a force analysis, and calculated a tolerance stack for an instrument system used to correct spinal deformities such as scoliosis and spondylolisthesis and can also be used with a pedicle screw system-Utilized advanced SolidWorks skills to incorporate poly-axial screws into a lateral plate screw fixation system-Re-designed self-locking cervical plate clips to allow increased ease of implantation and a simplified surgical procedure-Merged cervical implant with screws into one standalone system to prevent migration of implant and minimize surgery time -
Lead Intern In Office Of ResearchPiedmont Atlanta Hospital May 2014 - Jul 20141968 Peachtree Road Ne, Atlanta, Ga 30309-Collaborated with lab analyst to redistribute samples of body fluids to research agencies across the country. -Observed surgeries and interacted with doctors in OR where da Vinci robot was used -Communicated with the representative for the da Vinci Surgical System on improvements to the design -Computed budget analysis data for all Oncology, Pulmonary, and Cardiovascular research studies through Piedmont-Used Microsoft Access, Echo, and Reveal programs while inputting financial, clinical, and patient information
Kaitlin James Skills
Leadership
Solidworks
Microsoft Office
Product Design
Teamwork
Engineering
Project Management
Matlab
Problem Solving
Microsoft Excel
Experimental Design
Tolerance Analysis
Laser Cutting
Powerpoint
Cell Biology
Spanish
Microsoft Word
Data Analysis
3d Printing
Technical Writing
Fundraising
Marketing
Event Planning
Vpython
Microsoft Access
Access
Computer Aided Design
Troubleshooting
Manufacturing Processes
Kaitlin James Education Details
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Biomedical/Medical Engineering -
Certified Product Manager
Frequently Asked Questions about Kaitlin James
What is Kaitlin James's role at the current company?
Kaitlin James's current role is Product Manager @ CourseHorse.
What is Kaitlin James's email address?
Kaitlin James's email address is kj****@****med.com
What schools did Kaitlin James attend?
Kaitlin James attended Georgia Institute Of Technology, Product School.
What skills is Kaitlin James known for?
Kaitlin James has skills like Leadership, Solidworks, Microsoft Office, Product Design, Teamwork, Engineering, Project Management, Matlab, Problem Solving, Microsoft Excel, Experimental Design, Tolerance Analysis.
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