Kaitlin Ray Email & Phone Number

United States

USA

 Self-taught photographer with 10 years of practice and projects in multiple professional setting across many industries Photoshop, expert with Lightroom on all OS and devices. Website development; using tools and enhancing skills: WordPress, Asana, SEO, Google analytics, HTML & CSS basics, InDesign, Photoshop Lightroom and more. Views from over 19.

Remote, USA

 High volume chat, voice, and email support Consistently exceed metric goals and network average across the virtual team. Resolved complicated customer issues on first contact with average handle times under 8 minutes with 90%+ customer satisfaction- per email survey responses.  Cross-trained to a specialty team with more concession limits in less than.

Annapolis, MD

 Exceeded monthly sales goals- averaged 7 leases per month & maintained >86% occupancy. Collaborated with direct leadership and HQ marketing team to create monthly campaigns. Updated and maintained CRM databases regularly: RentCafe, Yardi, LeaseStar, RealPage  Responsible for quickly and effectively managing the general inbox: Outlook and Lead2Lease.

Charleston, South Carolina Area

 Awarded highest sales performer- performing in the top 10%; measured by closing ratio and revenue brought in for the quarter for IHG America’s. Sold within the IHG brands Worldwide based on customers’ needs and availability- adding extra services and upgrades; averaged $24,000 in daily revenue.  Increased loyalty by informing customers of Reward Club.

Crofton, Maryland

 Acted as liaison between our producers (commercial business) and end users (government)  Arranged freight claims and acted as problem solver when cases were not fully covered Set up installation for new equipment; acquired clearance for installers for highly secure locations with a 48 hour turnaround. Utilized project management software to inform.