Kaitlin R. Email & Phone Number

Charlotte, North Carolina

• Diagnose and resolve software and hardware incidents, primarily in Windows, along with a range of software applications• Exchanging out laptops / desktops and deploying the latest version of Windows.• Re-imaging the latest version of Windows onto machines.• Assisting all users with any logged IT related incident when called upon.• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes, with the goal of restoring service to the customer as soon as possible; escalating incidents to other members of the IT team where necessary.• Documentation: Accurately record, update and document requests.• Install and configure new IT equipment.• Resolve incidents and upgrade different types of software and hardware.• Resolve incidents with printers, copiers, and scanners.

Charlotte, North Carolina Area

• Provide support to design studios during the full cycle of the projects and ensures that the office is organized and running smoothly, while also providing mentorship to Project Assistants and the Front Desk Administrative Assistant.• Provide project management assistance to Project Management Teams by collaborating with Project Managers and Project Accountants such as document control, new project set up, contract drafting and editing, report preparation, data entry, plan set plotting and preparation, and creation of communication material. • Work closely with accounting and Project Managers with project billing and resource planning. • Collaborate with Office Manager on process improvements.• Mentor Project Assistants and assists Office Manager with training new administrative hires.• Review contract procedures process with new Project Managers.• Partners with Leadership on strategic initiatives.• Fulfill administrative duties including travel coordination, calendar management for Partners, Principals and Directors, meeting and conference room coordination, ordering, stocking and organizing supplies.

Charlotte, North Carolina Area

· Provide a wide range of administrative support such as general office tasks, manage and maintain executive schedules, coordinate travel arrangements, coordinate meetings, presentations and events, draft routine documents and facilitate daily schedules.· Provide specialized support for Partners and Project Managers including report preparation, data entry, project management assistance and creation of contracts and communication material.· Demonstrate strong communication skills and teamwork through concisely and effectively communicating with other administrative staff, executives and employees.· Demonstrate strong initiative and self-starter qualities coupled with good organizational skills to keep a fast paced office running efficiently.

Charlotte, North Carolina Area

• Series 7 & 63• Provide exceptional customer service by discerning, researching and effectively resolving multifaceted client issues in efforts to improve client relationships.• Creating and offering viable alternatives and solutions to satisfy the client and protect Vanguard compliance.• Demonstrate strong discretion in problem solving, conflict resolution, competence in business policies and objectives, acute attention to detail, as well as organizational and time management skills.• Maintain continuous communication with clients and/or their Vanguard representatives throughout the duration of their case to provide updates and support as needed.• Demonstrate robust verbal and written communication resulting in strong client relationship management.• Support the company in leading multiple initiatives and special projects resulting in collaborative team work and process improvement.• Facilitate training and coaching newly hired contractors and employees.• Develop and design training materials and work flows to increase department productivity.

Charlotte, Nc

• Series 7 & 63• Balance multiple roles by supporting front end retail services and back end operations. • Field common and complex client inquiries such as account access and monetary transactions. • Educate current and potential clients on company offerings and investment options. • Assist clients by administering advanced security procedures resulting in fraud prevention. • Work collaboratively on the department communications team to effectively communicate and coordinate corporate initiatives and events.• Demonstrate strong team-building, interpersonal relationships, organizational and time management skills, as well as proficient client relationship management.

•Provide a wide range of technical support for Grove City College students and faculty through troubleshooting software and hardware issues. •Demonstrate strong communication skills through concisely and effectively educating students and faculty on individual computer function and care.•Assist in technology orientation for incoming freshman and new faculty.

• Conceptualize and implement original blog design and multi-channel marketing. • Exhibit quality leadership and relationship management in delegating and facilitating projects to reporting interns.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: College Republicans, Journal of Law and Public Policy (Marketing Assistant), Varsity Swimming and Diving Team.

Communication And Media Studies

Study Abroad