Kaitlin Desjardins Email & Phone Number

Toronto

• Oversee 20+ concurrent projects, managing the project scoping, planning, implementation, and closure • Lead a team of 4+ Project Managers in the implementation of Digital Hospitality solutions across Compass-managed accounts in Canada and the United States

Toronto, Ontario, Canada

• Manage multiple concurrent projects and oversee the project scoping, planning, testing, delivery, and deployment• Report directly to the Director of Restaurant Technology and support the team training and development• Accountable for deploying required images for all kiosk and mobile applications by working with external vendors• Provide technology support to the integration teams and various digital programs such as Mobile App Offers • Facilitate weekly team members to review performance, update on progress, and address any issues or concernsKey Achievements:✔ Successfully completed over 60 menu item projects and always achieved strict launch deadlines and requirements ✔ Led the seamless integration of the new food menu for the McDonald’s Global Mobile application✔ Enhanced the accuracy and efficiency of the project implementation team by designing and establishing standardized policies and procedures for test case development, technical documentation, and system testing✔ Streamlined project delivery across the IT department by co-creating various project management templates to simplify the strategic planning and performance tracking processes✔ Always met or exceeded performance expectations during annual and bi-annual employee evaluations✔ Developed and executed the communication strategy for a vital IT Helpdesk Cutover affecting 1,500+ restaurants

Mississauga

• Coordinated with up to 35 staff to execute the launch of new WOW! mobile boutiques in malls across Canada• Secured construction permits from municipalities when necessary to ensure deadlines and budgets were met• Maintained regular communications with the Near Store Opening Director to review milestones and resolve issues• Planned and facilitated training roadshow events to streamline the onboarding and orientation of new employeesKey Achievements:✔ Successfully launched 84 new retail locations within a tight 8-month deadline through effective time management✔ Drastically reduced staff turnover by creating a new onboarding program with structured training and orientation✔ Streamlined the issue resolution process by contributing to the implementation of a centralized ticketing system and introducing a new customer service phone line with automated responses and answers to common questions

Certificate In Project Management

Bachelor Of Arts (B.A.)