Kaitlin Stroh Email & Phone Number

Knoxville, Tennessee, United States

• Responsible for over 125 accounts in the restaurant division across East Tennessee with sales of more than 2.5m• Developed targeted sales techniques that quickly create authentic relationships and effectively presented products as viable solutions for increasing sales through promotional events.• Generated outstanding sales growth of 25% across multiple products by leveraging a comprehensive knowledge of wine and spirits and providing restaurant managers with extensive knowledge and support.• Improved market penetration by leveraging a total-office sales approach designed to effectively build relationships with restaurant owners and managers.• Instrumental in launching new products and creating roll out strategies, resulting in significant momentum and substantial growth.• Analyzed the internal processes of inventory management, order processing and created strategies to improve on-time deliveries.• Designs and assists in creating promotional print materials while adhering to vendor contracts and specifications.

Knoxville, Tennessee, United States

• Promoted to restaurant manager role to manage the day-to-day operations, oversee restaurant staff and optimize operations efficiency.• Day-to-day management of 50 front of the house and 15 back of the house employees including scheduling, training, and maintaining procedure compliance• Human Resource administration skills including conflict resolution and mediation as it relates to staff and the end customer.• Managed more than 20 vendor relationships to secure competitive pricing to optimize bottomline.• Inventory supply management and control including ordering, storing, using, and selling.• Cash management and internal control over cash and related policies.

Knoxville, Tennessee

• Contributed to the success of the restaurant and earned a promotion within 2 months from Server to Shift Lead role to oversee up to 8 servers on the shift, open/close the restaurant, and optimize front of house operations efficiency.• Assigned additional training responsibilities after only 4 months with the company and have trained new servers on menu items, point-of-sale system, customer service expectations, and procedure compliance.• Recognized as a top performer and was extensively involved in the restaurant’s ability to navigate the pandemic and assisted with implementing the new To-Go family meals, online ordering system, and delivery services.• Promoted again to Bartender in March 2020 (with no formal training) and took the initiative to learn all aspects of bartender responsibilities including handling all opening and closing procedures.• Earned recognition with managers for ability to handle high volumes of work and have been chosen to single-handedly serve large groups of up to 38 guests.

Knoxville, Tennessee Area

• Supplying excellent customer service as well as promoting merchandise and sales.• Cash management/controlling all cash coming in and out of the store (purchases, returns, exchanges, account payments, etc.)• Opening credit accounts to customers to maximize store/company profit.• Mastery of the retail Point of Sale system as well as back-office operations, such as incoming freight/outgoing shipments.• Receiving duties: overseeing delivery of 300-600 boxes at a time, scanning/checking in freight, manually unloading/organizing, and placement of merchandise onto sales floor. • Merchandising: moving and organizing merchandise; staging, setup of displays and fixtures in a way that attracts customers (either by a set planogram from corporate office or by own creativity).• Audit: analyzing and reviewing store accounting, inventory, and transaction data to detect issues and ensure that policies and programs to reduce loss are implemented. • General housekeeping of a large department store (organizing, filing, keeping up with heavily-trafficked areas of the store).

Communications Studies, Tourism And Hospitality Management

General Associate Of Arts