Kaitlin Stroh Email & Phone Number

Knoxville, Tennessee, United States

• Responsible for over 125 accounts in the restaurant division across East Tennessee with sales of more than 2.5m
• Developed targeted sales techniques that quickly create authentic relationships and effectively presented products as viable solutions for increasing sales through promotional events.
• Generated outstanding sales growth of 25% across multiple products by leveraging a comprehensive knowledge of wine and spirits and providing restaurant managers with extensive knowledge and support.
• Improved market penetration by leveraging a total-office sales approach designed to effectively build relationships with restaurant owners and managers.
• Instrumental in launching new products and creating roll out strategies, resulting in significant momentum and substantial growth.
• Analyzed the internal processes of inventory management, order processing and created strategies to improve on-time deliveries.

Knoxville, Tennessee, United States

• Promoted to restaurant manager role to manage the day-to-day operations, oversee restaurant staff and optimize operations efficiency.
• Day-to-day management of 50 front of the house and 15 back of the house employees including scheduling, training, and maintaining procedure compliance
• Human Resource administration skills including conflict resolution and mediation as it relates to staff and the end customer.
• Managed more than 20 vendor relationships to secure competitive pricing to optimize bottomline.
• Inventory supply management and control including ordering, storing, using, and selling.
• Cash management and internal control over cash and related policies.

Knoxville, Tennessee

• Contributed to the success of the restaurant and earned a promotion within 2 months from Server to Shift Lead role to oversee up to 8 servers on the shift, open/close the restaurant, and optimize front of house.
• Assigned additional training responsibilities after only 4 months with the company and have trained new servers on menu items, point-of-sale system, customer service expectations, and procedure compliance.
• Recognized as a top performer and was extensively involved in the restaurant’s ability to navigate the pandemic and assisted with implementing the new To-Go family meals, online ordering system, and delivery services.
• Promoted again to Bartender in March 2020 (with no formal training) and took the initiative to learn all aspects of bartender responsibilities including handling all opening and closing procedures.
• Earned recognition with managers for ability to handle high volumes of work and have been chosen to single-handedly serve large groups of up to 38 guests.

Knoxville, Tennessee Area

• Supplying excellent customer service as well as promoting merchandise and sales.
• Cash management/controlling all cash coming in and out of the store (purchases, returns, exchanges, account payments, etc.)
• Opening credit accounts to customers to maximize store/company profit.
• Mastery of the retail Point of Sale system as well as back-office operations, such as incoming freight/outgoing shipments.
• Receiving duties: overseeing delivery of 300-600 boxes at a time, scanning/checking in freight, manually unloading/organizing, and placement of merchandise onto sales floor.
• Merchandising: moving and organizing merchandise; staging, setup of displays and fixtures in a way that attracts customers (either by a set planogram from corporate office or by own creativity).

Communications Studies, Tourism And Hospitality Management

General Associate Of Arts