Kaitlin G. Email & Phone Number

Greater Pittsburgh Area

Manage supplies, appointments, mail and meeting spaces in the Phipps Conservatory administrative office.Support the Human Resources department by managing the interview process for applicants.Take charge of planning and organizing select Human Resources events.Serve as primary point of contact for guests visiting the office or contacting Phipps Conservatory, and those with appointments.Manage various staff incentive initiatives throughout the year.Perform administrative functions including creating purchase orders and select other tasks as requested.

Greater Pittsburgh Area

Oversaw all Guest Service operations, including performing opening and closing duties at the Guest Service Area and supervising Guest Service Associates.Created schedules for all Guest Service Associates and resolved scheduling conflicts and requests.Oversaw the orientation and training of new hires.Performed all required duties of the Guest Service Supervisor position previously held.

Greater Pittsburgh Area

Oversaw day-to-day operations at the Admissions and Gift Shop areas of Phipps, including performing opening and closing duties.Exemplified our "platinum level" guest service to visiting guests and to Guest Service Associates.Assisted in overseeing the training and integration of new hires, and ensured that all associates provided high quality guest service.Addressed emergency and non-emergency situations promptly and with a calm and considerate demeanor.Communicated efficiently and professionally with other departments to ensure smooth day-to-day operations throughout the conservatory.

Greater Pittsburgh Area

Directly represented Phipps Conservatory and Botanical Gardens to guests by engaging visitors in a positive and welcoming manner. Assisted guests by responding to inquiries, selling tickets and memberships, and performing other duties as needed. Maintained efficient communication of needs and requests between Phipps departments and assisted other departments as necessary.Trained new employees with a personal and hands-on approach catering to their abilities and needs.Proudly received guests to Phipps Conservatory and Botanical Gardens, and created a warm and engaging guest experience while processing transactions efficiently.

Greater Pittsburgh Area

As a Writing Intern for the DIY/Dorm and Apartment Life/Interior Decor segment of the College Lifestyles™ magazine, I composed one or more articles per week and provided photographs as needed. I submitted articles to editor on time, received critiques and edited my work accordingly, and then published articles on-site. I also served as a founding writer for the College Lifestyles™ Duquesne University Campus Satellite.I took initiative by assisting in the launch of the College Lifestyles™ Duquesne University Satellite. I composed articles for the College Lifestyles™ Duquesne University Campus Satellite and provided photographs as needed. With the Satellite, I submitted articles to the editor on time, received critiques and edited my work accordingly.I maintained open and frequent communication with fellow interns, my editors and the College Lifestyles™ and College Lifestyles™ Duquesne University Satellite team members.

Master Of Arts In English, English With Concentration In Writing, Multimedia And Technology, 3.84 Gpa

I graduated in December 2015 with a Master of Arts in English with a concentration in Writing, Multimedia and Technology. I enrolled.

Bachelor Of Arts (B.A.), English Writing, Advertising

Activities and Societies: Integrated Honors Society, Phi Eta Sigma (Professional Freshman Honors Society), Golden Key International Honour.

High School Degree

Activities and Societies: National Honors Society, Japanese National Honors Society, National Art Honors Society, Westmoreland.