Kaitlin Gault Email & Phone Number

Minneapolis, Minnesota, Us

Accountable for excellent communications project management, writing and client service. Contributes to corporate goals and targets through implementation of communications plans for internal and external audiences. Coordinates work with other Communications staff to ensure alignment with overall strategy for the company and/or business units, jurisdictions and issues.Essential Responsibilities- Plans, researches, writes, edits and coordinates development of print, electronic and web-based communications, including brochures, bill inserts, fact sheets, presentations and collateral material.- Coordinates work and schedules with graphic designers, ensuring final products meet client needs. - Documents and improves processes to produce quality, on-time results within budget.- Serves on various cross-functional teams to provide communications perspectives and helps develop and implement plans and tactics to achieve team's mission. - Provides communications counsel to clients.- Works closely with vendor-partners, including printers, direct mail houses, bindery shops, etc., to ensure production meets quality and timing requirements; receives invoices and initiates payment process, including ensuring correct budget codes are used. - Understands and supports Xcel - Energy's brand; understands and demonstrates behaviors in accordance with the corporate values.

Independent Contractor for My Porch Social, a full-service social media management company. Client lead responding to and solving needs, planning and creating content calendars, designing and writing lead-generating content, and compiling metric reports. Lead discovery calls with prospective clients and track onboarding process to ensure a successful transition. Design Canva templates for My Porch Social monthly subscriber program. Experience working with clients in the home and garden, real estate, finance, hospitality and tourism, hearth & patio, nonprofit, government and wedding planning industries.

St. Paul, Minnesota, Us

Executed and optimized internal and external content across channels, states, and employee groups (in-office and field), and managed projects, media relations and community outreach for the Executive Leadership Team, Human Resources, IT and Brand Partnerships. Regularly collaborated with branch presidents, HR business partners, e-commerce and IT from 16 states to ensure consistent messaging and brand standards, communication plan implementation, and successful supplier rollouts across markets. Partnered with the Communications Director on all communication initiatives and storytelling opportunities, multi-media campaigns, crisis management, media relations, and event planning. Managed employee website, 12 external websites, seven social media accounts, and three MailChimp accounts, including negotiating contract agreements and collaborating with vendors and supplier partners. Led cross-functional teams to research, select and implement more than 5 new web applications. Drove innovation and created new processes to better position the company to its goals. Co-Director of Women in Leadership Committee; led external volunteer program.

St. Paul, Minnesota, Us

The Sr. Communications Specialist serves as the content coordinator for Johnson Brothers. This position also provides support to the Director of Communications on other internal communications including the use of AlertMedia, assistance with HR Communications (team change announcements, benefits communications, etc.) and management of content on employee website and Johnsonbrothers.com.Manage centralized Johnson Brothers social media accounts in partnership with brand/supplier management and branch leadership including:• Assist in creating and managing a centralized Johnson Brothers Facebook and Instagram account to focus on our top 10 suppliers that can be amplified by the branches based on supplier content, Industry-wide dates, and celebrations like “National Moscato Day,” and expanding into Facebook and Instagram stories on our platforms vs. just posting in the regular feed. Also support consistent posting on Facebook and Instagram for Artisan Beer.• Lead the editorial calendar for employer brand content including team member recognition and Inclusion & Diversity on LinkedIn and @lifeatjb on Instagram as well as other recruiting social media support including targeted job ads, job posting via local Facebook pages, and paid media including Google ads.• Support marketing efforts and social media for Shepard Road Airport Parking and 7th Street Storage.• Coordinate JB Connect content updates including key links, updates to department content and company posts regarding anniversaries, recognition, and team change announcements• Assist with HR Communications • Develop departmental communications including IT Updates and Reminders, Sales communications for operational changes, and Office and warehouse communications• Manage JB Communications mailbox as well as support the use of AlertMedia emergency communications system• Co-Director of the Women in Leadership Marketing and Communications Committee

Edina, Minnesota, Us

• Supervised Social Media Specialist • Served as Communications Liaison to the Parks & Recreation, Human Resources, Information Technology and Public Works Departments (Water, Sewer and Stormwater, and Streets)• Assisted with identifying key online communication opportunities and issues for the City• Assisted with management and design of the City's websites, including employee extranet• Maintained and monitor the City's social media accounts and train users • Managed the City's email subscription system and trained users • Assisted with the development, management/training and marketing of the City's mobile applications, including its CRM Edina 311• Developed and distribute news releases to appropriate news media and professional journals; works with media as needed• Assisted with production of City newsletters, flyers, posters and other materials as needed, for print and electronic distribution• Edited scripts and speeches • Took photographs and helps maintains digital asset management system to help chronicle municipal events, activities, programs and services• Helped plan special events for the City and its various enterprises and Departments• Prepared and provide communication assistance in the event of an emergency or disaster• Established and maintain close working relationships with all departments and outside vendors• Created and distribute surveys for internal/external stakeholder purposes • Researched vendor contracts, reviews services and works with vendors on renewals • Served on Employee Advisory Committee, GIS User Group and Communications Feedback Group

Lakewood, Co, Us

• Awarded Employee of the Month, June 2018• Managed the City's CRM (including software), Request Lakewood, by coordinating with departments, preparing response letters and e-mails on behalf of the City and city council, personally communicating with residents on a regular basis and training internal users • Prepared weekly report on CRM for use by city council and department directors • Supported communication needs through writing, editing and digital engagement• Managed citywide social media accounts and trained users • Assisted with creation of electronic and print newsletters• Served as media backup to the Public Information Officer, Media Relations • Served as a web administrator (team of four)• Lead administrator for City engagement website, LakewoodTogether.org• Led and organized community meetings when required• Coordinated the citywide Citizen Survey in partnership with the Assistant City Manager• Oversaw 2018 and 2019 Citizens Academy • Chair of Mayor's Inspiration Award Committee for two years; led award submission process, event planning, etc.• Served as an immediate contact for residents calling the City Manager's Office for assistance and served as a representative of the mayor and city council• Met with residents to help resolve problems and provide resources• Established and maintained close working relationships with all departments for managing residents' concerns and questions; brought appropriate staff from a variety of departments together to resolve problems• Worked most often with the City Manager's Office and the Community Resources, Parks & Recreation, Public Works, Planning and Police Departments • Anticipated community issues through feedback mechanisms both internally and externally and able to develop communication strategies for implementation• Coordinated special projects or outreach efforts as assigned• Researched and analyzed policy related issues

Brighton, Co, Us

• Awarded 2016 Employee of the Year• Promoted to Senior Communications Specialist after less than two years• Developed strategies and communication plans for various City departments and activities • Worked closely with the city manager, department directors, chief of police, elected officials, local businesses and residents • Oversaw all press releases and social media strategy• Served as key point of contact and successfully provides information to the media and public as needed • Assisted with disseminating information in cases of major incidents or disasters • Coordinated content and ensured deadlines were met for citywide newsletters and publications • Coordinated content and ensured deadlines were met for employee newsletter and miscellaneous internal communications • Served as backup to Communications Director at City Council meetings• Created and distributed surveys for internal and external stakeholder purposes • Managed annual Big Little Idea contest and worked with winners (six residents) to help their ideas come to fruition • Reviewed and edited materials following AP style format • Updated internal and external websites including expanding and managing the general content and improving the appearance and usability of the each website • Initiated meetings with departments to compile background information, photos and support materials for current and future needs • Proactively identified issues for internal and external customers, presenting solutions or opportunities for resolution • Established and maintained collaborative relationships with representatives of the community, city staff, public interest groups and representatives from various media outlets • Led informal work teams by organizing and directing campaign activities; setting and monitoring objectives; and providing advice on a range of communication issues • Served on Employee Advisory Committee (Co-Chair) and Employee Charities Committee

Brighton, Co, Us

• Developed, coordinated and implemented public relations, marketing, and educational programs for assigned departments and divisions• Handled electronic and print media activities, press releases and advertising• Met with interested parties to market programs and services• Wrote and edited written materials for a variety of audiences and mediums• Attended community events as a city representative• Managed the city's editorial calendar • Oversaw the City's social media strategy and content development• Managed four Facebook accounts, two Twitter accounts, two Instagram accounts and one LinkedIn account• Assisted graphic design specialist and media services coordinator as needed• Assisted with special events as needed• Worked with the public, while providing excellent, respectful customer service and human relations skills which supported the City of Brighton's mission and values• Served on the Employee Advisory Committee (Co-Chair), Marketing Committee, Employee Charities Committee and Web Committee

Westminster, Co, Us

• Served as Account Executive for the Rocky Mountain Hearth, Patio and Barbecue Association (RMHPBA)• Provided client support for three additional associations• Established and maintained cooperative working relationships with board members, association members, sponsors and event partners• Exercised discretion with highly sensitive and confidential material and information• Developed and implemented membership retention and recruitment strategies • Provided excellent, respectful customer service• Managed all meeting, conference, and trade show logistics• Served as the primary point of contact with all speakers, exhibitors and attendees during events while managing staff and volunteers• Maintained client websites and membership profiles• Designed, wrote and edited quarterly newsletters, marketing collateral, event collateral, sponsorship materials, press releases, email marketing campaigns, etc.• Coordinated external printing needs with IMI partners• Created RMHPBA's first social media accounts • Implemented RMHPBA's first social media strategy• Maintained RMHPBA's social media presence with current events, industry news and real-time monitoring • Developed, coordinated and implemented RMHPBA's website redesign• Managed association budget and finances; assisted with financial decisions and processed monthly financial reports• Managed board meetings; responsible for development and distribution of meeting minutes, action items and miscellaneous meeting materials

Centennial, Colorado, Us

• Researched and drafted content for “The Side Note” blog• Gathered pertinent research and information • Created content for client collateral • Created ad copy for client campaigns• Created content for client brochures and newsletters• Proofread and edited daily projects• Created and updated media lists• Pitched story ideas to national and local media• Assisted with campaign photo shoots as needed

Greeley, Co, Us

I volunteered my time to research, interview and write blogs about new and unexpected aspects of Greeley for the campaign, "Greeley Unexpected." Greeley Unexpected highlights the people, the events and more that make the city an interesting place to live, work, play and learn.

• Wrote monthly feature articles, monthly news releases, weekly legislative updates, daily client releases, daily media pitch emails, monthly blogs and daily content for clients' Facebook and Twitter accounts• Assisted with the planning and promotion of client contest/event• Attended the RTD West Rail Line grand opening ceremony to perform community outreach and promote client contest• Edited website copy, speeches and business plans• Interviewed attendees at RMAA's Annual Trade Show and Convention, prepared news releases and member correspondence• Researched, designed and wrote 8-page newsletter• Researched and developed media lists• Pitched to local/national newspaper, television and radio stations• Successfully placed clients in Denver Business Journal, Denver Post, Laramie Boomerang and Hunterdon Democrat (New Jersey)

• Managed social media accounts to market upcoming events and communicate SPRN information to UNC students • Posted daily content to engage social media target audience • Monitored and evaluated social media traffic to track popular posts, topics and conversations• Researched, tracked and evaluated social media trends to translate for student audience • Planned and promoted monthly workshops to educate students on current PR trends, resume tips and networking skills • Planned and promoted 2013 Denver Day (Annual visit to Denver PR/Ad agencies)• Planned and promoted 2013 Etiquette Dinner (Annual dinner that teaches students proper business dining and networking skills)

Us

• Managed client relations, client appointments and employee schedules• Understood and exercised discretion with highly sensitive and confidential material and information• Assisted with seminar promotion and development of marketing materials• Assisted with the planning and promotion of 20 educational workshops• Assisted with the planning and promotion of the 2010 and 2011 Business in Action Forum (SBDC’s largest event: 125-150 attendees)• Researched, designed and wrote 24 newsletter issues• Mastered software systems, input client data and organized monthly client reports