Kaitlin Rose Email and Phone Number
Kaitlin Rose's Location
Portland, Oregon, United States, United States
Kaitlin Rose's Contact Details
Kaitlin Rose work email
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Kaitlin Rose personal email
n/a
Kaitlin Rose phone numbers
About Kaitlin Rose
Collaborative and creative professional with a background in product & revenue enablement, technical consulting, UX writing, release/project management, and supporting both customers and internal teams to achieve GTM goals.
Kaitlin Rose's Current Company Details
Kaitlin Rose Work Experience Details
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Knowledge ManagerArlo Technologies, Inc. Aug 2023 - PresentMilpitas, California, Us
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MemberPresales Collective Nov 2022 - PresentChicago, Illinois, Us -
Product Enablement Manager6Sense Feb 2022 - Oct 2022San Francisco, California, Us-Work cross-functionally to meet the needs of Revenue teams while working with Product Management and Product Marketing to meet GTM goals-Create a cohesive learning experience that results in a confidence with the 6sense platform-Use formal needs analysis and evaluation strategies of current product roadmap, program content, delivery, and structure to make recommendations for improvement-Partner with enablement team to design and develop innovative learnings for Product mastery for Marketing, Sales, Solution Consultants, and Customer Success audience-Define key learning objectives and outcomes for all elements of Product Training-Partner with Revenue leaders, ensure the Product Training is customized to the audience-Ensure field teams are enabled on new features and facilitate knowledge building activities to identify gaps-Establish standards and processes to permit scalability and adaptability as Product evolves-Clearly define roles and responsibilities between Enablement, Product Marketing, Product Management, and other 6sense functions to create a seamless and transparent experience-Implement a formal evaluation process for the program to capture feedback and identify GAMain focus areas as an SME: Orchestrations, Segments, and Digital Advertising*Impacted by company-wide layoffs due to macroeconomic conditions* -
Product Support CoachActivecampaign Aug 2021 - Feb 2022Chicago, Il, Us-Provide on the floor support for Product Specialists by providing immediate feedback/training on process/procedural and product questions -Provide mentoring and support to new hires post-onboarding (6 weeks+) and ensure that new hires develop the required job knowledge and competencies to work independently-Handle escalated support inquiries-Assist with team scheduling and intra day queue management and adherence-Assist with quality assurance reviews and team coaching-Assist in the hiring process-Assist in ongoing team training and development-Create KB articles and how-to guides following KCS principles-Identify process improvements and potential solutions-Assist management with special projects as needed -
Senior Product Support SpecialistActivecampaign Jul 2021 - Aug 2021Chicago, Il, UsAs a result of consistently exceeding expectations during the annual review process, I was promoted to Senior Product Support Specialist.
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Product Support SpecialistActivecampaign Jun 2020 - Jun 2021Chicago, Il, Us-Resolves customer inquiries via email, chat, and screen sharing from relationship issues to diagnosing complex software issues in an accurate and timely manner-Triage more complex technical issues for escalation-Stay informed of new features with a high-frequency release cadence-Collaborate with other Support team members to tackle complex questions around expected product behavior-Recently selected to participate in the Aspiring Leaders program
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Senior Self-Service SpecialistShowpad Feb 2019 - Mar 2020Ghent, BeResponsible for creating and managing content for Showpad's customer-facing Help Center. This includes the production of video tutorials and training guides for administrators, end users, and IT teams. Work directly with our internal Product team to prioritize the information available for new and current features within the Showpad platform to ensure our customers have the tools and resources necessary to effectively use Showpad to further their business goals.In addition, I am responsible for developing and maintaining internal product enablement training for Showpad employees. -
Self-Service SpecialistShowpad Sep 2017 - Feb 2019Ghent, Be
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Technical Support EngineerShowpad Oct 2016 - Sep 2017Ghent, BeResponsible for technical support to our clients composed of Sales and Marketing professionals who utilize our innovative B2B sales enablement platform to activate their content and streamline the sales process from start to close.Coordinate with the Customer Success team on client retention and churn reduction. Maintain the company's core values (or Showings) in practice and philosophy to help make Showpad the #1 sales enablement platform on the market.
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Client Support TechnicianNavex Global May 2016 - Sep 2016Lake Oswego, Or, UsProvided in-depth technical support and troubleshooting for clients utilizing our LMS and online training solutions for their businesses to meet global compliance standards. I collaborated with implementation, product, and sales teams to deliver high level service and product training to a client base composed of 95 of the Fortune 100 companies. -
Enterprise Client AdvocateIndinero Aug 2015 - May 2016Los Angeles, UsClient Success at inDinero goes way beyond simple platitudes: it’s the core of our DNA, why we serve, and how we dazzle. That’s what this role is all about! We've built our own revolutionary accounting software that is reshaping the entire industry. We couple our software with an in-house team of accounting, tax, and payroll experts to deliver automated accounting with a highly personalized touch. Our clients love working with us because we’re anything but a traditional accounting firm. We are a fun group of passionate entrepreneurs who love empowering our fellow entrepreneurs to succeed!My role with inDinero was centered around building relationships with our clients and being the the conduit between them and their support team. I managed all CRM communication with our clients and was the gateway to their accounting and tax team. -
Testing Coordinator & ReceptionistPortland State University Testing Services Oct 2014 - Aug 2015Portland, Or, UsI provided support to the testing office under PSU's Student Health & Counseling department. As a member of a small office, I carried multiple responsibilities that required me to be flexible and jump in to complete tasks of a varying nature depending on our needs at any given time. We provided proctoring services to PSU students, including those granted accommodations from the Disability Resource Center, as well as testing to students from other institutions, placement exams, and professional certifications contracted through private organizations.My specific role included being the first contact with candidates to the center and to provide assistance and troubleshoot potential errors. I managed the main email account and either respond accordingly or delegate inquiries to the appropriate party. I was also in charge of logging and tracking all exams that flowed through the office and ensuring they remained confidential and returned to the designated person as requested. I also provided general clerical support for all office functions, including ordering supplies and general accounting. -
Owner & OperatorRight At Home Pets Aug 2007 - 2015Sole proprietor of a home and pet care business in the Portland metro area. I provide short or long-term care for animals either in my own home or in the clients home. I have been in business in this area since 2007 and have worked for over 150 different clients. I began at the ground floor as a new resident. I networked with others in the field to gain an understanding of the local pet care scenery and used that information to market myself and build up a clientele. I also did all my own accounting, product placement, job requests, referrals, and scheduling. As of now, I maintain a small group of loyal clients that I still provide services too.
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Shelter AssociateCat Adoption Team Mar 2014 - Oct 2014Sherwood, Oregon, UsI was part of a team responsible for the efficient operation of a private, non-profit organization focused on providing support and adoption outreach for homeless cats. In addition, we provide spay and neuter services to the public at low cost in the hopes of reducing pet overpopulation and subsequent euthanasia of healthy, adoptable cats. My specific role involved daily operations of the shelter, including general care of the cats living at our facility, working as an adoption counselor to our clients, training and supporting a large volunteer staff, working with the public to provide resources, support, and information regarding animal issues, and general stewardship in the pursuit of C.A.T.'s mission.My work was incredibly high-volume and often high-stress. I was able to gain a strong skill set in handling intense situations with empathy and confidence. The idea of being 'quick on one's feet' was truly defined in this role. -
Community AdministratorCommunity Management, Inc., Aamc Nov 2013 - Mar 2014Portland, Or, UsI was an assistant to one of the company's Community Managers. We managed 8 residential property complexes in the Portland area. In my role I was responsible for handling all incoming inquiries, drafting notices/newsletters/email blasts, account reconciliation, managing property portfolios, and researching and handling vendor requests. I also assisted my CM at monthly Board of Director meetings and property walk-throughs. -
Development AssistantPortland State University Jan 2013 - Nov 2013Portland, Or, UsI assisted the College of Urban & Public Affair's Department of Development with database maintenance, alumni and donor outreach, university stewardship, event planning, correspondence relating to scholarship information, various administrative tasks, proofreading, and drafting and editing documents for newsletters and other publications.Our main objective was to garner investment interest in our department's academic programs and maintain scholarships and grants to facilitate attendance and civic engagement.
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Research InternDonate Life Northwest May 2013 - Sep 2013Portland, Or, UsI conducted a preliminary research project concerning the feasibility of adopting an optional donation section for Oregon residents applying for a driver's license through the DMV. It required analysis of the legislative language, cost-benefit ratios, and potential roadblocks for such a proposal. It's success would increase the likelihood of garnering financial support for education and awareness projects concerning organ donation.At the conclusion of my research, I presented my findings to the Board of Directors for DLNW so they could vote on whether to move forward in that objective. -
Lead AttendantLexidog Jan 2010 - Aug 2012I was a lead at a local doggie daycare and retail store that had a high volume of visitors, customers, and clients. I was responsible for training new employees, managing a large space with up to 50 dogs in a social setting, maintaining up to date paperwork for all clients, assisting in retail by recommending products, register coverage, and phone inquiries.
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InternLaw Office Of John Gutbezahl Mar 2011 - Jun 2011I assisted a small criminal defense firm as an unpaid undergraduate intern for 10 weeks I provided office support, drafted summons, contacted clients regarding court dates and appointments, answered follow up questions, and observed court proceedings.
Kaitlin Rose Skills
Technical Support
Salesforce.com
Technical Documentation
Start Up Environment
Microsoft Office
Customer Retention
Customer Relationship Management
Knowledge Base
Computer Software Training
Client Relations
Product Knowledge
Quality Control
Political Science
Proofreading
Editing
Microsoft Excel
Software As A Service
Criminology
Managing Database
Social Media Marketing
Youth Mentoring
German
Newsletters
Powerpoint
Research
Proposal Writing
Marketing
Text Editing
Business Correspondence
Organization
Proctoring
Stewardship
Literature Reviews
Learning Management Systems
Collaboration Solutions
Technical Writing
Kaitlin Rose Education Details
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Portland State UniversityPolitical Science -
Portland State UniversityCriminology/Law & Legal Studies
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Northern Arizona UniversityCriminal Justice
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Highland High School
Frequently Asked Questions about Kaitlin Rose
What company does Kaitlin Rose work for?
Kaitlin Rose works for Arlo Technologies, Inc.
What is Kaitlin Rose's role at the current company?
Kaitlin Rose's current role is KCS Aligned UX Writer & Knowledge Manager.
What is Kaitlin Rose's email address?
Kaitlin Rose's email address is kh****@****bal.com
What is Kaitlin Rose's direct phone number?
Kaitlin Rose's direct phone number is +141580*****
What schools did Kaitlin Rose attend?
Kaitlin Rose attended Portland State University, Portland State University, Northern Arizona University, Highland High School.
What are some of Kaitlin Rose's interests?
Kaitlin Rose has interest in Dance, Reading, Animal Behavior, Investment Development, Health, Cooking, Education, Environment, Camping, Human Rights.
What skills is Kaitlin Rose known for?
Kaitlin Rose has skills like Technical Support, Salesforce.com, Technical Documentation, Start Up Environment, Microsoft Office, Customer Retention, Customer Relationship Management, Knowledge Base, Computer Software Training, Client Relations, Product Knowledge, Quality Control.
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