Kaitlin Trone Email & Phone Number

Chicago, Illinois, United States

Schedule meetings, conference calls and appointments for the CEO.Screen telephone calls and take detailed messages.Simultaneously collaborate with different departments to assist on ad hoc projects.Draft, prepare and review documents as requested.Conduct directed internet based research and implement new processes to improve efficiency.Create correspondence, reports, memos, proposals, charts, PowerPoint Presentations as requested.Prioritize and manage the completion of projects in an efficient and timely manner.Be a team player by responding to requests for assistance from other business lines and groups as required and offer assistance during down times.

Itasca, Illinois, United States

• Assists with client accounts by creating individualized reports, answering invoice questions, and handling driver related questions.• Maintains fleet inventory for numerous clients while also actively ordering factory and stock replacement vehicles.• Handles issues when they arise in a timely manner and works to resolve any future issues the client might have.• Anticipates clients’ needs by asking direct questions upfront before moving forward on projects.• Answers high volume of incoming calls and routes to the appropriate departments if needed.

Itasca, Illinois, United States

• Coordinated with third party service providers to create and administer all registrations in a timely manner, meeting all deadlines.• Collaborated with other teams frequently on special projects.• Handled billing and invoicing for thousands of fleet vehicles registered to different clients.• Ran reports daily and created pivot tables within excel.• Operated a variety of office equipment including scanners, printers and personal computers.

Itasca, Illinois

• Helped drivers with everyday issues such as logging personal mileage, vehicle ordering, and fuel card purchases.• Managed case schedules and actively hit quota of 25+ cases per day.• Consistently maintained great customer service by proactively resolving issues before they reached the client.• Collaborated with different departments to ensure vehicle acquisitions and initial registrations were completed in a timely manner.

Oak Brook, Il

• Managed high-volume incoming and outgoing calls maintaining a high customer service rating.• Responsible for full-cycle recruiting for over 10 candidates a week; met & exceeded weekly quotas.• Distributed and collected employee verification forms while ensuring proper information were filled out.• Conducted nationwide searches to fill Human Resources, Administration, and Supply Chain & Logistics positions.• Sourced and presented qualified candidates to hiring managers.• Planned, organized and held various meetings while building relationships with potential clients in the Chicagoland area.

• Managed efforts of 13 branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, and continuously training by leading by example. Problem-solved to satisfy customer needs.• Built team & administered monthly and yearly employee reviews to ensure each employee met their goals.• Planned and helped implement branch outings and built team cohesion & employee morale.• Used detail-orientation to approve timesheets daily for all branch employees.• Coordinated and managed daily morning meetings to establish guidance for employees on what to expect that day.• Used initiatives, independent judgment, discretion, and decision-making skills to perform a variety of duties.• Managed confidential information such as driver’s license numbers, employment information, and utility bills with the utmost security.• Exceeded monthly expectations for growth by marketing to local body shops and gaining referrals from authorized dealerships, as well as accepting all retail customers to grow our 350 car fleet.• Defused escalating customer situations by practicing empathy towards their issue, and finding a tailored solution for them.

Oak Lawn, Illinois

• Received and routed various phone inquiries while managing the rental counter.• Managed employee relation’s efforts ensuring our branch met our corporate values.• Communicated with insurance companies, body shops and dealerships for expedited service for guaranteed customer satisfaction.• Consistently upheld monthly sales goals and customer service expectations.

Bridgeview, Illinois

• Assisted rental car guests, while focusing on selling and exceptional customer service.• Responsible for fleets (100-220 vehicles), while consistently upholding a clean and safe fleet at all times.• Marketed rental car services, features and benefits to dealerships, body shops and other various businesses.

Greater St. Louis Area

• Cultivated customer satisfaction through positive energy• Preserved customer safety using ethical judgment and procedures• Nurtured cleanliness and maintenance throughout the museum

Charleston, Illinois

• Answered/screened high volume of incoming calls and routed to appropriate employee.• Operated a variety of office equipment, including scanners, printers and personal computers.• Greeted all incoming visitors, students, suppliers, clients and employees in a friendly and courteous manner.• Navigated user issues to telecommunications vendor.• Administered requests for new student Panther Cards (Student I.D.).

South County, Missouri

• Rang up customers using point of sale system.• Maintained condition and appearance of merchandise.• Stocked store using organizational procedures.