Kaitlin Keller Email & Phone Number

Alpharetta, Ga, Us

Manage deliveries for 8+ client small to large contracts.Lead the development of a new onboarding experience that focused on technical training in addition to team cohesiveness. This included comprehensive training documents for 10 complex data products.Collaborate with Sales and Account Management to gather requirements and ensure clients are getting exactly what they need for their specific use cases, whether that means modifying existing deliverables or scoping new ones.Provide pre and post sales support as well as quality control and troubleshooting for any issues that arise with client deliverables.Maintain in depth project documentation for all ongoing deliverables as well as ad-hoc products to ensure smooth transitions or coverage.

Alpharetta, Ga, Us

Onboard new clients to company software from demonstration through implementationProvide end-user technical support to law enforcement agencies for crash reporting software via email and phoneDocument and submit bug and enhancement tickets for company software productsCollect and monitored incoming data from various sources including internal systems, third party vendors and data exchange systems.Collaborate with RMS vendors to validate incoming .xml files and ensure data integrityCreate thorough external and internal documentation for company software users and troubleshootingComplete weekly and ad hoc data requests using SQL, Crystal Reports, and ExcelTest upcoming changes to company software products for quality assurance (Jira, Dev Ops)

West Lafayette, Indiana, Us

Provide end user support for campus computers and programs in the highest traffic librariesMaintaining regular, color, and wide format printersManaged equipment rental for video and DSLR cameras, tripods, etc

West Lafayette, Indiana, Us

Trained new support specialistsTook inventory of lab suppliesChecking that computer labs and technology in classrooms are functioning properlyCreated daily schedules for supervisors

West Lafayette, Indiana, Us

Provided technical customer support to students in campus computer labsAssisted with printing and tier one desktop supportCleaned lab equipment to ensure a hygienic work environment to students and staff

West Lafayette, Indiana, Us

Assisted in planning engaging 4-H and health science youth programsHandled fundraising outreach and donation managementCollaborated with key stakeholders including the county government and fair board, to put on an exceptional county fairLearn and subsequently train office staff in using information technologies such as website interfaces and Microsoft products to improve efficiency.

Bloomington, Indiana, Us

Summer of 2014, 2015, and 2016Maintained student financial aid profiles by working numerous weekly reportsAutomated recurring reports and posted financial aid packages via batch processes using iMacros

Collaborated with fellow waitresses and kitchen staff to provide great customer service.