Kaitlin Murphy, Mba Email & Phone Number

Carlsbad, California, United States

Lead cross-functional and technical teams in executing complex programs, ensuring adherence to specifications, schedules, and budgetary constraints.Present progress updates and strategic insights to senior leadership, influencing decision-making during PMO briefings.Develop and control program timelines, collaborating closely with internal stakeholders and external partners to ensure milestones are met.Communicate effectively with stakeholders at all levels, facilitating decision-making processes and aligning team efforts with strategic goals.

Carlsbad, California, United States

Support Government Systems Program Managers in contract execution, particularly focusing on in-house and sub-contractor operations activity (domestic and international).Lead and support customer and sub-contractor proposals, statements of work, and basis estimates by developing and maintaining different project/program management tools.Manage the collaboration between Component Engineering, Sustaining Engineering, and Supply Chain to determine Lifetime Buy decisions, redesigns, or replacement parts in support of production and end-of-life sustainment support for a legacy product.

Carlsbad, Ca

Operational lead for execution of over $23M in repair and upgrade deliverables in FY21.Supervised and led 8 indirect reports, across the Aftermarket Services Integrated Product Team (IPT), to communicate through Government Systems Business Area’s directives (tactical, contractual, and financial) for operational execution.Identified workflow bottlenecks in repair flow that constrain ability to meet customer expectations and collaborated with cross-functional teams in developing corrective actions.Managed and supported segments of overall End of Life (EOL) activities, including but not limited to obsolescence supply planning, future demand for upgrade and sustainment activities, top- and sub-level assembly spares analysis and management.Exercised procure to pay (P2P) practices for internal obsolescence management and supplier managed component inventory to support supplier-based repairs.Developed and led training for offsite partners and suppliers (international) in operational processing of product upgrades.Presented to internal and external customers providing program updates, including schedule maintenance and changes via Program and Product Management reviews and weekly status calls.

Carlsbad, Ca

Managed prioritization and flow of material through the reverse logistics process to meet contractual turnaround times and repair/upgrade requirements.Processed over 200 radio terminals in just over 10 months—quadrupling the customer expectation of 5 upgraded radio terminals per month— as dictated by Government Contract requirementsPlanned, prioritized, and adjusted schedules as necessary per daily work in process and communicated schedule to a team consisting of test technicians, assemblers, account representatives, and program management.Developed KPIs and ad-hoc reports to manage ongoing schedule performance, throughput efficiencies, and cost monitoring.Audited and analyzed inventory levels in addition to material transactions against BOM material to optimize inventory levels with Demand Planning.Facilitated conversations with PTE (Product Test Engineering)/PQE (Product Quality Engineering) and manufacturing Test Technicians to reconcile test station problems, troubleshooting bottlenecks, and failure analysis collection.

Carlsbad, Ca

Coordinated the flow of materials and documentation through the repair process on the manufacturing floor for Government Systems Division programsHeavily transacted material and submitted purchase requisitions for product repair via Oracle Maintained logs, databases, and files as well as regular monitoring to ensure accuracy and completeness of dataPhysically inspected units received from the customer to assist in identifying any potential issues that may arise in the repair process

Carlsbad, Ca

Supported the After Market product lifecycle for multiple Government Systems Division business areas through executing product fulfillment and satisfying external customer requestsMaintained and monitored repair contracts for multiple customers to ensure contractual obligations were met (ie turnaround time, funding, billing)Supported requests of Field Service Engineers and Services in repair efforts, maintenance, and upgradesUtilized government portals such as Wide Area Work Flow (WAWF) and Commercial Asset Visibility (CAV) to provide secure visibility and invoicing for customersCommunicated daily with 3PL repair centers to confirm purchase orders were submitted for repairs and ensure timely repairs/deliveries for our customers

Carlsbad, Ca

Responsible for monitoring deliveries, ensured customer satisfaction and maintained accurate logs of all transportation and goodsNavigated multiple systems- SYSPRO, EDI, SPS- to entirely process orders from importing to invoicing for high volume, high revenue accounts (Dick’s Sporting Goods)Identified problems within operations process (inventory issues, price discrepancies, etc.) and resolved in an efficient manner

Carlsbad, Ca

Collaborated with multiple departments to determine the best way to service a customer and push an "athlete first" mentality throughout the companyServiced customer inquiries via several platforms concerning product program and product questionsDeveloped protocols for international customer service primarily focusing on warranty requests from Canada

Pamplona Area, Spain

Overcame a language barrier through full cultural immersionBalanced a part-time job while participating in a full-time training and competition schedule Utilized a variety of leadership qualities within a team environment to achieve team goals at a highly competitive level (ascension from 1st Division Femenina to Division de Honor)

City Of Santa Clara

Reviewed watch commander reports over 6 months, identified trends and summarized resultsPrepared materials for Licensee Education on Alcohol and Drugs (LEADS) trainings to be conducted as a result of an Alcoholic Beverage Control grantCollaborated with the Nuisance Suppression Unit in solving chronic city-wide problems

2013-2014 Team CaptainUtilized leadership skills to help facilitate positive team dynamic and collaborationMember of the Bronco Leadership program to unite, inspire, and motivate Bronco athletesCommitted 20+ hours a week to training, practice, and competition

Santa Clara University

Supervised swimming patrons at the Sullivan Aquatic CenterExecuted proper EAP in case of emergenciesMaintained overall appearance of aquatic center

San Francisco Bay Area

Performed administrative tasks that contributed to the flow of the workplaceHelped organize and participated in events that represented District 10 and Supervisor Malia CohenInteracted with constituents on a regular basis with district concerns and activities

Master Of Business Administration - Mba

Bachelor Of Science, Political Science With An Emphasis In The Public Sector

Activities and Societies: Santa Clara University Women's Water Polo Division I Team, Bronco Leadership Committee

High School Diploma

Activities and Societies: Water Polo, Swim Team, Orchestra