RAMP Certified as of 06/2024.Ensures optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.Manages orders and accompanying financial transactions using TOAST.Knowledgeably recommends menu items based on customer needs and preferences, including upselling complementary dishes and drinks. Actively listens and resolves customer concerns while negotiating solutions in order to maintain positive customer experiences.

Reviewed customer and field inquiries by extensively researching invoices and resolving customer questions, concerns and disputes in a timely manner.Managed caseloads on a daily basis while actively communicating with customers, field associates and executive account managers to coordinate billing process changes and analysis.Completes Supervisor and Management assigned projects in a timely manner.

Reviewed customer and field inquiries by extensively researching invoices and resolving customer questions, concerns and disputes in a timely manner.Managed caseloads on a daily basis while actively communicating with customers, field associates and executive account managers to coordinate billing process changes and analysis.Completed Supervisor and Management assigned projects in a timely manner.

Managed and executed customer loyalty, retention and acquisition efforts pertaining to the Boscov’s Credit Card and Registry programs.Assisted in the development and execution of marketing strategies for the credit and and registry programs, which included design and execution of key initiatives for new acquisitions and portfolio growth.Worked with Credit Card and Registry Partners and internal partners to develop marketing programs and plans to increase credit and registry sales.Developed relationships with senior management and collaborated closely with relevant business units to ensure programs reach overall company goals together.Provided strategic marketing updates on initiatives to senior leadership on a regular basis.Traveled on a regular basis to stores to ensure the credit and registry programs are being implemented.Leveraged internal partners to gain an understanding of business analysis reporting, the competitive landscape, and key measures to identify opportunities for growth.Ensured effective and timely resolution for all loyalty program marketing and registry related issues.Tracked and analyzed program performance and effectiveness.Conducted new idea generation activities during the appropriate stage of the process to create new activities around the credit card, gift card, and registry programs.Participated in the budgeting and forecasting of portfolios, and adjusts strategy to increase effectiveness of programs based on performance.Trained new registry consultants both in and out of stores and provided ongoing support and guidance to all store consultants.Effectively communicated with online registrants throughout their entire process, delivering a high level of service and personalized experience, with the goal of retaining them as loyal customers.

Planned and executed programs and events, including scheduling dates, securing locations, coordinating meetings, soliciting donations, gathering and transporting supplies, setting up and breaking down events, and providing support during events.Created program, marketing and other materials and carried out distribution of information through print, web, social media, e-newsletter, etc.Collected and compiled evaluation data, conduct preliminary analyses, and provide supportive documentations for grant proposals and reports, including notable quotes and case studies.Supported the Executive Director on program designs, evaluations and other projects and strategies as needed.Managed and recruited volunteers to help with events, special projects and to carry out daily operations.Supervised and trained interns looking to grow their career in marketing and communications.Built and maintained relationships in the community.Coordinated with different media sources in order to help generate publicity through newspaper, radio, television, etc.Carried out other administrative duties as necessary.

Reviewed sales in all departments on a daily basis in order to better determine marketing and re-merchandising strategies based on best sellers and worst sellers.Re-merchandised and filled product in different departments in order to optimize sales.Delivered extraordinary guest service by engaging with guests, educating them on products, and using suggestive selling methods in order to meet their needs.Demonstrated passion for style trends in all departments, shares ideas and works to further develop and train team members.

Served customers by discovering their needs and accommodating those needs.Maintained great customer service in order to bring satisfaction and a positive experience.Worked as a team with sales associates and managers to meet and exceed sales goals.Trained to manage the register in accordance with company guidelines.Processed shipments and replenishes merchandise on the sales floor.Trained to recognize security risks and thefts and how to prevent them.

Determined marketing strategy changes by reviewing operating statements, financial statements, departmental sales records, and merchandising activities.Ensured the store maintained excellent visual presentation at all times by implementing direction and updates, and kept the sales floor full and sized to maximize store volume.Maintained store staff job results by orienting, training, coaching, counseling, and disciplining employees. Monitored associate performance to maintain adequate level of floor supervision and following up with the completion of tasks.Adjusted scheduling when necessary to meet demands of the business and its employees, along with meeting payroll goals and other controllable expenses.Ensured the highest level of customer service by establishing rapport with potential customers.Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.Ensured actions to achieve store sales goals and correct negative sales trends based on store metrics.Assisted in the execution of inventories and maintains accurate inventory records.Maintained store safety standards for associates and customers.

Helped raise over $22-thousand dollars at the 6th annual gift fair.Produced a campaign plans book to be used upon reference by the client.Worked with client for a Public Relations Campaigns capstone course through Millersville University.Project manager and primary liaison with client representative and professor.Responsible for maintaining client-agency communication, agency-professor communication, and intra-agency communication.Responsible for clarifying expectations and deadlines for agency personnel.Maintained time sheets, weekly agency reports and budget and account balances.Inspired and motivated personnel to conduct their best work, and shepherded the group’s documents through the agreement process.With the team, determined the direction of the campaign and acted as spokesperson.

Held HCN's First Hope for Haiti Benefit Auction and raised over $17-thousand dollars.Conducted weekly meetings with interns, volunteers, and for the Hope for Haiti Benefit Auction.Created a start-up communication handbook which included written, visual, and oral materials to be used upon reference by the organization and its internal staff.Created an internship handbook to be used when training new volunteers/interns.Researched and identified trends, key group interests and public concerns.Designed, planned, and implemented communication strategies and campaigns.Wrote, prepared, reviewed, and edited news releases, articles, speeches, marketing materials, and recruiting information.