- Create and update a product timeline that focuses on company goals, which include customer success, app updates and new features, and prioritized them based on difficulty level and necessity- Developed a relationship with all early June users by completing a 1:1 video onboarding session- Act as the voice of the customer and work closely with the CEO, designer and dev team to make sure everyone has a comprehensive understanding of the state of the app- Manage two other employees to ensure that the company voice and values are being properly communicated to the customer- Use Intercom to communicate with customers about issues, bugs, product feedback and questions - and organize this information to present to the product team- Create content for social media and write all copy for the website, iOS app and web/desktop apps- Create and send biweekly product update emails to every June user using Mailchimp- Track metrics using Amplitude- QA the app weekly and help the dev team squash bugs using Fullstory and Bugsee

- Recruit potential candidates using software such as Greenhouse, Entelo, Hiretual, LinkedIn Recruiting and SignalHire.- Increased Search Engine Optimization on the SeamlessDocs blog by adding meta descriptions and title tags.- Coordinate phone and in-person interviews for the CEO and other high-level executives within the company. - Develop marketing content posted to the company’s blog. - Established content and built out the website for a new customer on-boarding platform (through Lessonly) that provides detailed information about the services and features SeamlessGov provides

- Reached current international students, prospective international students and study abroad students by developing and managing content on Facebook and Twitter.- Designed monthly newsletters through Constant Contact that were sent to global faculty, international agents and Kent State partner universities. - Conducted interviews and created website content to highlight and promote study abroad to KSU students - Assisted in planning and managing university-wide events that centered around international students and holidays

- Reached more potential customers by developing and maintaining a blog- Helped manage social media, including Pinterest, Instagram and Facebook, to promote the brand and gain followers - Researched possible big-market luxury buyers for the niche brand and reached out to them via email and telephone