Kaitlyn Chappell Email and Phone Number

As a support engineer at GitLab I assist customers with a wide variety of questions and problems. I delight in troubleshooting the difficult ones, treating each as a new adventure. The range of skills I use daily allows me to learn new things and build on my existing experience. I take the time to update documentation and file thorough bug reports as a result of my troubleshooting efforts, ensuring I leave things a little nicer for the next person with iterative improvements.

I supported third party developers using AWeber's public API by directly answering their questions via email and writing public facing documentation in the knowledge base to answer common questions. In addition, I triaged incoming problems reported by the customer solutions team and either directly fixed the issue or I investigated as much as possible and wrote up notes on the issue to hand it off to a different team.I loved this role because I got to work very closely with our product… Show more I supported third party developers using AWeber's public API by directly answering their questions via email and writing public facing documentation in the knowledge base to answer common questions. In addition, I triaged incoming problems reported by the customer solutions team and either directly fixed the issue or I investigated as much as possible and wrote up notes on the issue to hand it off to a different team.I loved this role because I got to work very closely with our product managers by providing feedback on what features customers and outside developers wanted to see and common problems they had, and I got to see those features or fixes through to production. I was constantly learning about all parts of the AWeber ecosystem to create better solutions to problems customers or developers had to help them succeed. Show less

I was responsible for maintaining and creating new features on the core calculation engine for life insurance policies and annuities, meeting client requirements and deadlines. I also mentored new hires and provided improvements to the standard architecture during my time as a developer.

Assisted in deployment of new computer hardware. Helped with the district wide upgrade to Windows 7 from Windows XP. Gained experience working directly with end users to solve day to day issues with classroom technology.

Assisted other students in learning coursework for physics and computer science courses during group tutoring sessions. Work involved creating practice problems, reviewing concepts from the class sessions with the students, teaching good study habits, and learning to help each student based on their strengths and learning styles.