-Manage and create content for company social media pages-Develop and manage an email newsletter platform-Organize and maintain all client and employee files to be in accordance with Tennessee state licensure-Monitor and record expenses-Write and implement new policies and procedures for the staff and caregivers -Participate in Daily & Weekly meetings with Executive Director, Schedulers, Owners, and other staff

Primerica is a Main Street company for Main Street North America. Our mission is to help families earn more income and become properly protected, debt free and financially independent. The new Primerica has emerged as one of the most dynamic companies in business today. We are now the largest financial services marketing firm in North America.

May 2019 - Hired as Care CoordinatorFebruary 2020 - Promoted to Scheduling CoordinatorNovember 2021 - Promoted to Office Manager-Oversee general office operations-Supervise, train, and coach the Scheduler team to ensure all clients are scheduled appropriately-Manage the internal office schedule and ensure the phones are answered 24/7-Produce reports including overtime, Scheduler productivity, hours delegation, KPIs, and others as needed-Manage the satisfaction of… Show more May 2019 - Hired as Care CoordinatorFebruary 2020 - Promoted to Scheduling CoordinatorNovember 2021 - Promoted to Office Manager-Oversee general office operations-Supervise, train, and coach the Scheduler team to ensure all clients are scheduled appropriately-Manage the internal office schedule and ensure the phones are answered 24/7-Produce reports including overtime, Scheduler productivity, hours delegation, KPIs, and others as needed-Manage the satisfaction of clients and resolve client complaints-Process Long Term Care claims and invoicing-Complete employment verifications, separation notices, and unemployment requests-Discipline and terminate employees as needed-Oversee the health insurance benefit program for all employees-Prepare new client and caregiver files, binders, and marketing material -Organize and maintain all client and employee files to be in accordance with Tennessee state licensure-Monitor and record expenses-Write and implement new policies and procedures for the staff and caregivers -Participate in Daily & Weekly meetings with Executive Director, Schedulers, Owners, and other staff Show less

Full-time caregiver for 3 boys Create a stimulating, nurturing, and safe environment for the children Lesson planning for toddler Plan and provide enriching activities for educational and physical activity Discipline the children Teach good social behavior and manners Place the children down for naps and bedtime Complete and teach children basic hygiene routines Plan and prepare meals and bottles for, and feed, the children Provide transportation to and from… Show more Full-time caregiver for 3 boys Create a stimulating, nurturing, and safe environment for the children Lesson planning for toddler Plan and provide enriching activities for educational and physical activity Discipline the children Teach good social behavior and manners Place the children down for naps and bedtime Complete and teach children basic hygiene routines Plan and prepare meals and bottles for, and feed, the children Provide transportation to and from school and extracurricular activities Perform housework related to child care, including washing the children’s clothes, cleaning up after meals, tidying play areas, and washing bottles Schedule appointments for the familySchedule backup sitters when needed Show less

Create monthly lesson plans that stimulate physical, intellectual, emotional, and social growthTeach children how to communicate needs through sign languageUse Itsy Bitsy Yoga to keep children activeComplete assessments monitoring children’s growth quarterly

Assist in planning, organizing and participating in medically approved recreation programs and other activities for residents living in the retirement community by performing the following duties:Coordinate and participate in such activities as sports, dramatics, games, and arts and crafts to assist residents to develop interpersonal relationships, to socialize effectively, and to develop confidence needed to participate in group activities.Regulate content of program in… Show more Assist in planning, organizing and participating in medically approved recreation programs and other activities for residents living in the retirement community by performing the following duties:Coordinate and participate in such activities as sports, dramatics, games, and arts and crafts to assist residents to develop interpersonal relationships, to socialize effectively, and to develop confidence needed to participate in group activities.Regulate content of program in accordance with residents' capabilities, needs, and interests.Instruct and participate in calisthenics, stretching, and limbering exercises, and individual and group sports.Participate in team planning and implementation of a life enrichment program and actively pursues new methods of implementing a program of wellness for the whole person.Meet with the care planning team, if necessary, and complete assessments and documentation as required by that team; complete daily documentation of resident participation.Counsel and encourage residents to develop leisure activities.Participate in special outings and accompany residents on outings such as ball games, sightseeing, or picnics to make residents aware of available recreational resources. Assists in the training of groups of volunteers and students in techniques of recreational therapy. Show less

Learn about person-centered care within nursing homes, assisted living homes and adult day centers.Implement the Personalized Music Project in 1-3 nursing homes.Research and analyze how participants respond to the Personalized Music Project.Create guides on how to implement the Personalized Music Project.Work with community committees to grow awareness of the Personalized Music Project.

Manage sales associatesTrain newly hired associates on LifeWay processes and policiesImprint and engrave BiblesMake deposits from the previous dayHandle store finances, such as balancing register drawers and daily bank depositsComplete closing and opening duties, such as making sure the store is straightened and clean, filling out paperwork for auditing purposes, completing daily manager checklists, etc.Organize and operate the Facebook page for… Show more Manage sales associatesTrain newly hired associates on LifeWay processes and policiesImprint and engrave BiblesMake deposits from the previous dayHandle store finances, such as balancing register drawers and daily bank depositsComplete closing and opening duties, such as making sure the store is straightened and clean, filling out paperwork for auditing purposes, completing daily manager checklists, etc.Organize and operate the Facebook page for LifeWay of MurfreesboroReposition the sales floor when the map of the store changesComplete assignments given by the floor leader.Put up stock in appropriate sections throughout assigned areas of the store. Keep assigned sections of the store clean and visually attractive according to standardsPractice Hospitality every day.Listen to customers, discover their needs, and do everything to meet that need.Resolve customer problems and complaints always making the customers want to come back.Work to complete assigned tasks with integrity and a sense of urgency without jeopardizing customer service. Show less

Learned and reviewed company information, history, policies, and practicesOrganized and updated contact information in Constant Contact systemDeveloped ideas to further reach of the Eden AlternativeCollected and analyzed data from contacts no longer receiving or opening emails and newsletters from Eden.