Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools availableEvaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.Achieves both individual and team goals in sales, service and operationsMaintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.Working knowledge of all products and servicesKeeps current with all systems used for branch transaction processing.Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environmentProcess routine banking transactions at a banker workstation and servicing customer requests, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties.Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events

Process routine banking transactions at a banker work station and servicing customer requests, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties.Identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.Markets a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, or in banking center events.Analyze information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal departments.Maintain compliance with Federal and State regulations as well as adhere to the Bank's policies and procedures at all times.

Managed incoming calls and emails each day with utmost professionalism and knowledgeable service to ensure customer satisfaction. Help edit and revise the office's website and forms through Microsoft Suites to ensure customer convenience. Organize office and workspace by filing, including electronically, to increase functionality in the office.Managed transactions, both for students and the university, through Ellucian Banner and Touchnet Services. Assist the Bursar and Office staff in daily tasks to ensure a better workflow in the office. Manage and update student accounts in Ellucian Banner and Touchnet Systems to ensure customer satisfaction and convenience for the customer. Developed invoices for students through Microsoft Word and Ellucian Banner to give customers clarification and satisfaction.

Educated customers on promotions and sales by promoting products aligned with customer’s needs to enhance sales. Evaluated customer information by listening to their needs and feedback to explore issues, develop potential solutions, and maintain high-quality service. Assisted call-in customers with orders to ensure their transaction is handled in a timely manner with the finest quality. Helped customers by approaching conversations with a positive attitude to ensure customer satisfaction and to build customer relationships.

Maintained supply levels in counter and customer areas by restocking to meet typical demands.Recommended products based on solid understanding of individual customer needs and preferences to ensure a pleased customer.Restocked displays with attractive arrangements to promote specialty food items. Pleasantly interacted with customers during hectic periods to promote a fun, positive environment and to build customer relationships.