Serve as communications primary point of contact for recurring communication needs, including but not limited to, remediation and e-sign implementation efforts.Work with lines of business and support departments to understand project objectives with customer and/or employee impact in order to assist in developing and executing external and internal communication plans and timelines.Draft and distribute components of communication plans, including external and internal messaging and support materials including letters, emails, FAQs, reference guides, scripts, intranet articles, etc.Ensure compliance approval on all customer communications.Review mailing reports and audits for accuracy for mailings executed through the mail house.Develop content for company intranet, and manage internal content calendar to ensure planning and organization of content is strategic.Ensure compliance with all bank policies and procedures.

Proofread all content produced by the Home OfficeReviewed and scheduled weekly blog postsUpdated information on corporate and franchisee websites through WordpressCurated content for monthly internal newsletterApproved copy for corporate social media postsDrafted and sent all internal email communicationActed as secretary for various pilot groups including notetaking and roll callGathered information from vendors for monthly marketing reportAssisted franchisees in drafting website, flyer, and email copyResearched projects as assigned by executive leadershipConducted blog content auditExpanded upon website copy as neededWorked with PR firm to send out quarterly letters to the editor on behalf of all franchiseesManaged freelance writersEnsured that all communications match brand voiceCopyedited all internal and external communications

Scheduled hospice nursing, home health aide, chaplain, and social work visitsInteracted with patients, facilities, and all levels of healthcare personnel to coordinate patient careDetermined appropriate case manager for each patient depending on location and worker case loadEnsured that all patient visits are covered daily, reworking schedule as necessary to accommodate worker and patientAttended monthly Employee Appreciation Team meetingsDrafted letters to physicians regarding their patient’s status on the Advanced Care programProcessed missed, declined, reassign, and reschedule visit requests Reviewed and process visit time change requestsCoordinated with nurse practitioners to complete face-to-face visits for insurance verificationTroubleshooted visit inconsistencies and confer with appropriate staff to validate informationCovered reception duties as necessaryOperated multi-line switchboardUploaded patient information into the medical record following strict compliance and HIPPA guidelinesMaintained confidentiality of patient and staff information at all timesAdditional responsibilities added to cover home care schedulingCalled patient to confirm receipt of referral and schedule start of care visitScheduled out starts of care in a timely fashion to remain in compliance with government rulesScheduled home care nursing visitsDetermined case manager for each patient depending on worker coverage areaCommunicated with hospitals to determine patient discharge date

Answered calls promptly and courteously and direct to appropriate staffScreened after-hour calls that require clinical direction and forward to triage nurseOperated multi-line switchboardUploaded patient information into the databaseReviewed supply requisitionsVerified receipt of signed documents and entry of medical release codesProcessed episode summary reports to physiciansFaxed inpatient transfer note reports to hospitalsProcessed medical records requests to lawyersMaintained confidentiality of patient and staff information at all times

Drafted press releases around clients and their booksDrafted pitches around timely, newsworthy topicsCoordinated interviews with media contacts for clientsUtilized Vocus to create media contact lists and distribute pitchesOversaw all NetGalley operationsResearched editorial calendars and special holidays/awareness days for pitching effortsConducted various administrative tasks, including managing the client list and campaign deadlinesAnswered emails and phone calls from clients, media contacts, and publicists in a timely manor

Answered phone calls and emails in a timely fashionScheduled press releases for clientsCreated monthly media lists of media contacts for clientsUploaded client titles to NetGalley.com

Packaged and sent book requestsUpdated and maintain media contact lists for publicistsPrompted contacts to review titles on NetGalleyUpdated and maintain leads in Salesforce

Updated and maintained website using WordpressRead and reviewed short fiction and poetry submissionsPromoted events through social media such as Facebook and TwitterResearched and wrote literary bi-weekly blog posts and monthly articles to appear on the website

Updated and maintained master address list of publisher contactsUpdated Publisher Relations Portal on the Thomson Reuters websiteAnswered emails from publishers in a timely fashion