-Responsible for the supervision of both invoicing and packing teams -Trained new employees on established invoicing process and proper customer service etiquette-Reviewed employees invoices periodically checking for mistakes or areas to improve -Performed live sales on the Instagram Live feature to sell items and interact with clients -Maintained a positive store atmosphere and assisted any in-store clients with their purchases -Dealt with customer service complaints and daily issues that arise

-Responsible for cash management (closing tills, cash deposit, safe count, refunds)-Active floor manager responsible for job performance of employees and answering incoming calls-Utilized Microsoft Office 365 products for the planning and scheduling of parties-In charge of booking and scheduling parties while exchanging detailed information about all party packages alongside staffing and organization for these events-Dealt with day to day issues that arise (customer complaints, staffing issues)-Followed established procedures for injuries and pulled video footage to include in the injury report

-Provided ongoing administrative support in all key areas of the business -Utilized Microsoft Office 365 products daily to create proposals, invoices and billing reconciliations and to communicate with others-Updated the website portal and CRM system -Assisted with preparation of confidential client proposals and invoices and interacted tactfully and confidentially with all levels of the company, primarily the president -Maintained confidentiality of client marketing proposals and contracts-Reviewed and analyzed current marketing materials and provided input for improvements -Revamped the onboarding process, creating a more engaging experience for new employees

-Provided a seamless check in and checkout process, ensuring accuracy and efficiency-Trained new employees on Skyzone processes, values and brand, ensuring consistency in service delivery-Demonstrated problem solving skills by effectively managing and resolving unexpected issues that arose during events by creating solutions that satisfied both the customer and the company -Adopted positive Skyzone brand ambassador attitude creating enjoyable customer experiences

-Responsible for the supervision, safety and skill development of campers aged 10 to 13, delivering high-quality facilitation of all camp programs -Designed strategies and schedules to create an exciting, detailed and organized program for sports camp participants -Ensured campers had a strong understanding of each activity through compelling communication materials, verbal detailed explanations and clear demonstrations-Communicated daily with campers, generating excitement and enthusiasm for the days’ events