Responsible for the delivery of a full range of human resource activities and services, maintaining and improving the company’s human resources through sound HR practices and processes. Works with the Management team to develop and foster an engaged, productive, and empowered work force.

-Assist department management with day to day issues including recruitment, employee relations and training.-Provide HR technical knowledge and leadership in the absence of the HR Manager.-Assist with enrolments, changes, and terminations.-Process required documents through payroll to ensure accurate record keeping and proper deductions.-Answer all employee questions regarding employment with CEC.-Perform customer service functions by answering employee requests and questions.-Recommend and assist in the creation of new policies and procedures to effect company improvements and organizational efficiencies.-Assist with processing of terminations and new hires into the HRIS system.-Electronically file papers and documents into appropriate employee files as needed.-Assist on and prepare correspondence for employees or the management team.-Lead the performance review program.-Lead the Employee Engagement Committee with reporting and management of task items.-Perform other duties as assigned.-Adhere to legislation such as the Human Rights Act and Employment Standards Act.-Perform work in accordance with CEC documented policies and procedures.-Complete all applicable quality records.

Partner with managers to ensure that employment standards and company policies and procedures are consistently followed. General duties include providing new hire orientation, managing leave of absences, and conducting exit interviews. Responsible for managing a reward and recognition program for employees.

Daily duties included answering and directing phone calls and emails, registering individuals for workshops, processing payment and bank deposits and updating two databases. Other duties included assisting the Event Planner with events and book sales as well as other projects that arose such as creating and maintaining a tracking system of registrants and revenue for different workshops.

Updating customer’s databases, contacting clients and updating files. General correspondence, entering payments in a spreadsheet, and general office duties including sorting mail, arranging currier and filing.

As a customer service representative, managed many aspects of day-to-day operations including: assisting customers, POS and inventory management.

Prepared, organized and helped develop policy and procedural manuals to guide staff of decision making for an assisted living facility located in Agassiz, BC.

This position required corresponding with the public and other departments, general office duties as well as planning and executing community events.