Kaitlyn M. Email and Phone Number

Performs insurance pre-authorization, verification, and documents information accordingly. Verifies all patient eligibility, authorizations, benefits, claim information with insurance companies, and 3rd party payers prior to the patient's initial physical therapy visit. Communicates verification information with appropriate personnel for preparation for the patient's initial visit. Contacts physical therapy office with updates on benefit verification information, requests additional information, insurance cards. Accurately completes data entry necessary including authorizations and benefits.

Answers phone, takes messages and directs call to the appropriate person.Checked in and checked out the patients ensuring accuracy of patient information as well as collecting patient copay.Verifies and enter insurance information, obtain benefit eligibility, and prepare daily schedule.Generate orders for diagnostic screenings and tests, such as blood draws, mammograms, CT scans and x-rays.Kept patient appointments on schedule by notifying provider of patient's arrival.Managed patient records using EMR software, maintaining patient confidentiality in compliance with HIPAA.Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals based on individual needs.Resolved patient billing and insurance issues.

Coordinate patient referrals to specialists as requested by primary care physician and provide all necessary information.Obtain prior authorization with patient insurance companies and process patient referrals for diagnostic testing, physical therapy, specialist visits, and/or other related procedures.Perform day to day administrative functions and general office duties including processing co-pays, filing scanning, faxing, preparing charts, answering phones and data entry.Assist in checking in and checking out patients and scheduling for any type of testing and/or follow ups.

Conduct preliminary testing including measuring visual acuity , obtain vital signs, and visual fields in coordination with Optometrist.Check in and check out patients in timely manner.Verify insurance, schedule, and confirm patient appointments.Prepare and clean room and sanitize instruments for next patient.Input patient information and exam finding into electronic medical records system to facilitate accurate record keeping.Instructed patients on contact lens insertion and removal, as well as lens care guidelines.Pretest an average of 18-23 patients per day at a fast pace to keep the doctors schedule.