Kaitlyn M. Email and Phone Number

Manage doctors and staff scheduleProcess insurance claimsVerify insurance benefits and eligibilityAnswering insurance questions, explaining benefit information, and financial obligations to all patientsPatient email/text/phone communication managementScheduling and maximizing patient flow for productivityPayment/co-payment collectionsTreatment Planning & PresentationKnowledge of dental terminology/proceduresTracking and management of staff PTO and sick time, coordinating all employee schedulesInventory- ordering all supplies and materials for office including PPEStepped in as dental assistant when needed:Select and set up instruments, equipment and materialsSet up and break down roomProperly sanitize roomSterilize instruments according to regulationsAssist dentist through 4-handed dentistry

Assisted bookkeeping with A/P, A/R, including data entry and generating checks using QuickBooks Managed office duties, including client correspondence, document filing, mail and answering phones Maintain SEO and WPO contracts with clients utilizing Google My Business and Social Media platformsDeveloped and maintained data spreadsheets and mailing lists

HR Tasks• Post job ads; organize resumes & job applications• Social Media content development and management• Manage full recruitment life cycle for POM on-site employee's as well as POM I LLC., employee's located at Westchester Medical Center in the Patient Access, Admitting and Patient Accounts departments.• Conduct pre-screening interviews & serve as a point of contact for candidates/applicants• Onboard new employees and maintain documents (I-9, W-4, NDA, Background Checks, FCRA)• Update/Create employee records• Ensure full compliance with all aspects of employment law• Communication, Distribution & Compliance with company policies, Rules & Regulations• Maintain and administer benefits. Keep records and serve as point of contact for benefit administration• Assist in the development of performance metrics, appraisals and job descriptions• Development of employee engagement programs and contests• Maintain Employee Handbook and Memos• Calendar Management (MS Outlook)Administrative Tasks• Preparation and delivery of RFP/RFB's for Collection or NF/WC Billing Services• Account & Call audits for all employee's to ensure compliance with FDCPA/HIPAA/SSAE18 • Database administration; daily reports and analytics (Queries, MS Excel: Pivot tables, etc.)• Create custom letters: debtor statements, payment arrangement receipts, and itemization of charges• Interfacing with clients off site as well as correspondence via telephone and email

• Developed and recommended strategies that support water trail objectives• Assisted in drafting web and social media content• Outreach to public and media to raise awareness of the water trail• Event planning for the Grand Opening Ceremony of the water trail

• Built relationships of mutual trust with clients• Handled complaints and concerns in a sensitive way• Trained successfully under change in management

• Followed procedures for safe food preparation, assembly, and presentation• Built loyal clientele through friendly interactions and consistent appreciation• Resolved complaints promptly and professionally • Cross-trained and coordinated scheduling with team members to ensure seamless service