Kaitlyn Mack Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, United States

Minneapolis, Minnesota, United States

St Paul, Minnesota, United States

Bismarck, North Dakota, United States

• Oversee all aspects of the customer and employee experience• Recruit, onboard and hire all full time employees, seasonal team members (250+) and interns (40+) across two teams (Bismarck Larks and Minot Hot Tots)• Develop and deploy customer and employee experience journeys for key groups such as: ticket buyers, sponsors, players, interns, seasonal staff, etc.• Develop and teach yearly and quarterly trainings for employees, interns, players and host families • Track KPIs (retention, renewal, customer satisfaction) across all departments• Maintain and ensure customer, employee, intern, player, coaching staff and host family satisfaction• Deploy survey strategy internally and review and measure all surveys across the organization monthly, quarterly and yearly• Deploy strategies, tactics, systems and process across both teams to ensure fan and employee satisfaction, renewal and retention year-after-year• Create new, innovative ideas and touchpoints to exceed fan/employee expectations

Minneapolis, Minnesota, United States

• Manage and oversee 25+ corporate partnership accounts• Facilitate the development and execution of all contractual elements• Develop, implement, plan and execute strategic programs, promotions, events, sweepstakes and digital/social content with corporate partners to achieve specific goals and objectives• Facilitate meetings and build relationships with partners to understand their business goals and needs, review the status of their contract, and deliver monthly progress reports• Work across various internal departments including marketing, operations, tickets and events to ensure proper execution of sponsored elements• Track all assets and produce recaps, reports and proposals for current and prospective partners

Bismarck, North Dakota, United States

• Co-hosted daily one-hour lifestyle show (Studio 701) on CBS affiliate station, KX News• Conducted interviews daily with guests in-studio, virtually and on-location• Wrote and produced show segments• Scheduled guests and on-location segments

Bismarck, North Dakota Area

• Managed and oversaw 85+ corporate partnership accounts• Developed and implemented strategic programs, promotions and events with corporate partners to help achieve specific goals and objectives• Managed all contractual elements including tickets, artwork deadlines, promotion and event timelines to track and ensure execution• Facilitated meetings with partners to understand their business goals and needs, review the status of their contract and schedule delivery of elements• Managed and oversaw Creative Service Department to successfully create and implement specialized internal and external marketing campaigns via print, digital, and in-game• Designed and developed proposals, contracts and proof of performance reports for current and prospective partners• Designed game day programs, ads, website graphics, posters and other print and digital elements• Managed billing and invoicing for all corporate sponsorships• Lead & managed marketing & promotion intern team during summer season• Entertained over 1,900 fans as the on-field host during all home games

Bismarck, North Dakota

• Anchored and produced weekend newscasts• Conducted interviews, live-shots, and stand-ups daily• Reported and wrote creative and informative stories daily• Shot and edited video content• Met deadlines for each newscast