Kaitlyn Mack Email & Phone Number

Saint Paul, MN, US

St Paul, Minnesota, United States

Minneapolis, Minnesota, United States

St Paul, Minnesota, United States

Bismarck, North Dakota, United States

• Oversee all aspects of the customer and employee experience
• Recruit, onboard and hire all full time employees, seasonal team members (250+) and interns (40+) across two teams (Bismarck Larks and Minot Hot Tots)
• Develop and deploy customer and employee experience journeys for key groups such as: ticket buyers, sponsors, players, interns, seasonal staff, etc.
• Develop and teach yearly and quarterly trainings for employees, interns, players and host families
• Track KPIs (retention, renewal, customer satisfaction) across all departments
• Maintain and ensure customer, employee, intern, player, coaching staff and host family satisfaction

Minneapolis, Minnesota, United States

• Manage and oversee 25+ corporate partnership accounts
• Facilitate the development and execution of all contractual elements
• Develop, implement, plan and execute strategic programs, promotions, events, sweepstakes and digital/social content with corporate partners to achieve specific goals and objectives
• Facilitate meetings and build relationships with partners to understand their business goals and needs, review the status of their contract, and deliver monthly progress reports
• Work across various internal departments including marketing, operations, tickets and events to ensure proper execution of sponsored elements
• Track all assets and produce recaps, reports and proposals for current and prospective partners

Bismarck, North Dakota, United States

• Co-hosted daily one-hour lifestyle show (Studio 701) on CBS affiliate station, KX News
• Conducted interviews daily with guests in-studio, virtually and on-location
• Wrote and produced show segments
• Scheduled guests and on-location segments

Bismarck, North Dakota Area

• Managed and oversaw 85+ corporate partnership accounts
• Developed and implemented strategic programs, promotions and events with corporate partners to help achieve specific goals and objectives
• Managed all contractual elements including tickets, artwork deadlines, promotion and event timelines to track and ensure execution
• Facilitated meetings with partners to understand their business goals and needs, review the status of their contract and schedule delivery of elements
• Managed and oversaw Creative Service Department to successfully create and implement specialized internal and external marketing campaigns via print, digital, and in-game
• Designed and developed proposals, contracts and proof of performance reports for current and prospective partners

Bismarck, North Dakota

• Anchored and produced weekend newscasts
• Conducted interviews, live-shots, and stand-ups daily
• Reported and wrote creative and informative stories daily
• Shot and edited video content
• Met deadlines for each newscast