- Pioneered the establishment of a new department based on an innovative idea, demonstrating entrepreneurial spirit and strategic vision.- Proactively works on building a bench of future property managers through talent development initiatives and succession planning efforts.- Managing a team of (up to) 11 associates, providing leadership, guidance, and support to ensure team effectiveness and achievement of organizational objectives.- Leads the recruitment process, interviewing, and hiring of qualified individuals to staff the newly created department.- Develops comprehensive training processes to onboard and develop property management staff, ensuring consistency and effectiveness in skill acquisition.- Creates training documents and materials to support learning initiatives, providing valuable resources for team members to reference and utilize.- Provides coverage for team members on leave, ensuring uninterrupted operations and maintaining high standards of service delivery.- Offers interim property management coverage as needed, ensuring smooth operations and continuity during transitional periods.- Successfully promoted numerous individuals with no prior property management experience into licensed property managers, showcasing effective leadership and talent development skills.

- Managed a team of (up to) 12 property managers (NC, GA, FL, and TX), providing leadership, guidance, and support to ensure team effectiveness and achievement of organizational objectives.- Consistently deliver exceptional experiences to owners, vendors, residents, and colleagues by prioritizing proactive communication and service excellence.- Proactively identify Lessons Learned and provide coaching as needed to enhance team performance and drive continuous improvement.- Possess a strong willingness and aptitude to document and share best practices, fostering a culture of knowledge sharing and operational excellence.- Provide guidance to enhance cross-functional collaboration, promoting synergy and efficiency across departments.- Coach Property Managers on best practices for effectively resolving difficult situations and ensuring compliance with SOPs and SLAs.- Support new and underperforming Property Managers with tailored training and ongoing support to improve their skills and performance.- Conduct regular reviews of SOPs, providing feedback and collaborating on updates to maintain relevance and effectiveness. Contribute to SOP development, implementation of processes, and training initiatives to support organizational growth and success.- Proactively identify and resolve escalated challenges, ensuring timely resolution and client satisfaction.- Actively participate in innovation initiatives by testing new software, processes, and organizational changes, and providing valuable feedback.- Plan and participate in bi-annual market-specific volunteer events, contributing to community engagement and promoting company values.

- Spearheaded the successful launch of two new markets in North Carolina, demonstrating strategic vision, market research, and execution capabilities to establish a strong presence and drive business growth in the region.- Provided steadfast leadership in the east/central regions, contributing to the expansion of Mynd into new markets and facilitating seamless management of employee turnover.- Revamped operational processes and enhanced the inspection protocol to facilitate remote property management, leveraging innovative solutions to streamline operations and improve efficiency in overseeing properties from a distance.- Consistently provided outstanding experiences to stakeholders, fostering positive relationships and enhancing brand reputation.- Demonstrated a proactive approach to documenting and sharing best practices, contributing to continuous improvement and knowledge sharing within the team.- Actively reviewed property management standard operating procedures (SOPs), offering feedback and collaborating on updates and revisions to enhance efficiency and effectiveness.- Identified and resolved escalated challenges promptly, maintaining high levels of client satisfaction.- Engaged in innovation initiatives by testing software, processes, and organizational changes, and providing constructive feedback for improvement.- Conducted routine in-field inspections and property walks to ensure compliance with organizational standards and regulations.- Participated in market-specific volunteer events, representing the company and contributing to community engagement.Additional Project:- Played a pivotal role in launching the institutional program, serving as the property manager and onboarding 260+ properties in Q1 2021, demonstrating leadership, organizational skills, and adaptability in establishing and implementing the program effectively.

- Managed operations, maintenance, and administration for a 3.5 million sq. ft. commercial property portfolio spanning 28 properties nationwide with 60+ tenants.- Oversaw CAM reconciliations for accurate billing and financial transparency.- Led construction project bidding and ensured cost-effective, high-quality outcomes.- Interpreted lease language, enforced agreements, and facilitated Tenant Improvementbuild-outs.- Played a key role in lease negotiations, contributing to favorable terms.- Acted as a liaison between tenants, contractors, owners, and on-site managers, fosteringeffective communication.- Conducted detailed bid analysis to optimize vendor selection and project outcomes.- Managed rent and tenant billables, ensuring financial stability and lease compliance.- Created and maintained comprehensive lease documentation.- Cultivated strong relationships with contractors, vendors, and tenants to promotecollaboration.- Ensured tenant satisfaction and retention through proactive relationship management.

- Coordinated property operations and maintenance, ensuring seamless management and timely issue resolution.- Managed invoice processing and contract coordination to optimize financial operations.- Tracked monthly accruals and assisted in expense reconciliation for enhanced financialoversight.- Maintained meticulous building and tenant files, ensuring regulatory compliance andaccurate documentation.- Developed and implemented a comprehensive work order system to improve efficiencyand accountability.- Facilitated insurance compliance for tenants, vendors, and contractors, mitigating risks.- Conducted site inspections and participated in construction punch list walks to ensurequality standards.- Managed property security access system, enhancing safety measures and buildingsecurity.- Organized events in the Performing Arts Center, contributing to tenant retention andcommunity engagement.