Kaitlyn Patrick Email & Phone Number

Atlanta, Georgia, United States

• Created, develops, facilitates, streamlines and presents front-of-house training and development workshops, programs, reports, spreadsheets.
• Enhanced workflows in 10 high-volume locations by empowering team capabilities while improving cash flow and store capacity resulting in an increase in compliance, retention and profitability
• Managed strategic development of brand campaign and educate prospective and existing customers regarding location acquisitions, launches and new value proposition
• Successfully led 9 employees to positive sales growth and profitability YOY by supporting a high level of productivity by executing efficient and effective work practices
• Spearheaded projects and continuous improvement initiatives that enhanced creative development for co-marketing and social media campaigns, including: targeted advertising, communication efforts, and cross-channel, and.
• Designed, developed and launched CRM system and landing page utilizing Hubspot, resulting in Google search ad lead conversions by 20%

Greater Atlanta Area

• Executed and manage 9 associates in performance and develop action plans to improve sales, performance, and guest retention
• Improved business operation and strategy planning utilizing data insights through sales reports, P&L statements, turnover reports, exit interview data, store visit reports, audits, compliance reporting, guest service.
• Utilized extensive qualitative and quantitative research tactics studying customer and client behavior and trends to develop effective brand positioning, product alignment, customer acquisition and retention approaches
• Implemented operational programs with a focus on time management and planning, customer engagement programs, freight to floor execution, human resources, and loss prevention programs
• Planned and implemented marketing campaigns by collaborating with senior management team to identify potential revenue generation opportunities from alternative commercial sources
• Oversaw efforts for streamlining of store operations through talent recruitment efforts, scheduling management and retail budgets

Greater Atlanta Area

• Developed and maintained effective systems for project documentation, calendar management, project tracking, and electronic information retrieval resulting in departmental savings of 20%
• Responsible for executive level preparation for virtual, telephone, and in person meetings including creating portfolios of relevant expense reports, previous correspondence, and memos of prior meetings.
• Formats information for internal and external communication – memos, emails, presentations, reports, and confidential documents
• Facilitated and maintained vendor relationships, providing project management cost-effective contracts for essential services and support
• Designed administrative systems and processes to ensure daily office functionality
• Planned, organized, and facilitated regular and ad hoc reporting, meetings and events for internal and external needs