• Oversee all logistical, procedural, and technical operations of the business, to deliver on company vision& budget objectives, including hiring and performance management of the internal operations team.• Assist in the development and implementation of the business’s operational strategy.• Continuously analyze current business processes; identifying requirements (user cases) & implementingsolutions to support and improve the overall functioning of the business.• Manage projects & process improvement initiatives from start to end (process modeling), deliveringsolutions, user documentation and training in an agile environment.• Conduct system configurations, integrations, enhancements, and customization. (ERP & B2B Platform)• Build custom reporting tools across all business departments to provide meaningful insights, using themto make key strategic decisions with leadership.• Work closely with the Sales team (AU & NZ) and accounting team for any operational requirements andto be a point of contact for any business operations.• Manage the relationship and coordinate with international suppliers to import goods whilst maintainingbudgets and logistical efficiency.

• Be the central point of contact for clients, sales staff, warehouses and distributors across Australia.• Manage high volume inbound calls, emails and online help desk enquires. • Liaise with customers, distributors and warehouses regarding stock availability, inventory transfers, order ETAs and overall ensure that orders are filled within a timely manor. • Administrative tasks include order processing, ship and invoicing, providing reports to key stakeholders, processing distributor credits and complete export orders.

• Successfully maintains energy and customer needs in a fast paced environment, working within a large team of over 80 people. • Often given additional responsibility to step into a floor management role in which I monitor the customer experience and direct staff to ensure customers are receiving the best service possible. This role also includes managing break times, adjusting to sick calls, and communicating with store management. • Works as an exceptional first point of contact on the store floor, excelling in customer service (in person and over the phone), strong product knowledge, effectively manages interactions and computer programs at the point of sale. • Assists the education and development of the store teams learning, improvement and development of cosmetic artistry skills, brand knowledge and effective customer interaction techniques.• Takes responsibility for seeking opportunities to further professional development, through ongoing training and seminars, to improve cosmetic, retail and professional skills.

• Managed Myer Sydney’s daily operations to ensure a consistent and exceptional in-store environment, which in turn provided an optimal customer experience.• Developed operational strategies to improve inventory accuracy and reduce shrinkage, which included being responsible for the implementation of these work practices.• Was responsible for coaching team members whilst identifying their areas suitable for development, in order to effectively execute company store operations policies and procedures. • Weekly management of product testers and store supplies, including ordering said supplies, managing a strict budget, whilst simultaneously predicting/proactively forecasting tester requirements/needs.• Coordinating and conducting stocktakes within stores throughout the Sydney region.• Primarily responsible for the management and execution of monthly visual merchandising (VM) set-ups, ensuring store VM and appearance standards are upheld, which in return required preplanning, and effective organisational skills.• Effective communication of store operational processes and practices to store management, staff, and Mecca’s Melbourne based support center where appropriate. • Actively maintained a clear and safe work environment which upheld strict OH&S standards and management processes, to ensure compliance with company standards and the safety of all team members.

• Responsible for ensuring the store delivered consistent and high quality customer service, with the objective of building and maintaining strong customer relationships.• Consistently worked towards generating team commitment to uphold Mecca customer service standards and values. • Improved the in-store team performance and confidence, by educating team members on customer experience, product knowledge, sales skills and store operation policies and procedures. • Primarily responsible for the management and execution of monthly visual merchandising (VM) set-ups, ensuring that store VM and appearance standards were adhered to.• Ensured the successful operation of the Paddington Cosmetica store by working collaboratively with management on a range of staff, product, branding and merchandising initiatives.• Managed store functionality through the control of stock inventory, including tester and sample supplies, actively maintaining a clear and safe working environment, practicing and ensuring OH&S standards and processes were upheld, correct cash handling and banking, whilst also keeping up to date on company communications to ensuring overall compliance with company standards.

• Provided a first point of contact for customers that included offering exceptional customer service (in person and over the phone), strong product knowledge, at the point of sale and organising customer attendance at promotions or events. • Responsible for seeking opportunities to further professional development, through ongoing training and seminars, to improve cosmetic, retail, interpersonal and professional skills.• Contributed to the effectiveness of the store’s team by performing all duties in compliance with company policies and procedures, completing stock maintenance and management tasks, ensuring opening and closing processes were secure, and keeping up to date with store communications.

• Primarily responsible for all back-end administration tasks, which included data entry, sales reporting, upkeep of the client databases, filing and auditing. • Supervised all customer service operations, such as billing and account enquiries, outstanding payment collections and banking/contract processing. • Managed all liaisons with external debt collecting agency regarding unresolved client accounts.