Kaitlyn Smith Email and Phone Number

• Managed customer service for 20 patrons simultaneously with 99% accuracy• Trained new employees to ensure compliance with corporate policy• Maintained multiple social media sites to raise awareness of the company and increase revenue• Applied critical thinking skills to develop new training strategies resulting in improved ratings and customer satisfaction• Engaged up-selling techniques to exceed company goals in per person sales, sales per hour, and sales of merchandise• Recipient of performance excellence award for ensuring customer satisfaction