Kaitlyn Thompson Email and Phone Number

- Served 200-250 guests per shift with food and beverage requests in a timely, professional, and friendly manner. - Utilized excellent menu knowledge of over 80 food items and over 40 specialty beverage selections to advise customers and upsell menu items.- Managed daily profit and sales; resulted in an average of $3,500 in sales per 8 hour shift.- Provided excellent customer service and respectfully resolved customer complaints.

- Supported the recruitment process by personally reformatting and rewriting over 100 job descriptions. Enabled a standard, cohesive style by creating a job description template. Corrected any grammatical errors and updated the employee portal.- Assisted with onboarding of new employees, including paperwork and orientation.- Created and maintained employee records and confidential HR files, ensuring compliance with data privacy regulations.

• Served 50-100 guests per shift with food and beverage requests in a timely, professional, and friendly manner.• Took advantage of excellent menu knowledge to advise customers and upsell menu items.• Managed my daily profit and sales while consistently pushing to increase sales resulting in 10 cash incentives over a 12-week period.• Provided excellent customer service and respectfully resolved customer complaints.• Followed food safety and sanitation guidelines.

• Worked independently conducting software testing for mobile applications• Executed tests and documented defects in issue tracking software• Reported notes, documentation, and insights to project lead