Kaitlyn Breault Email and Phone Number

I am the Administrative Assistant for three Associate Deans within the Connell School of Nursing at Boston College. I work with the Associate Dean for Nursing Research and Integrated Science, Associate Dean for Academic Affairs and Faculty Development, and the Associate Dean for Inclusive Excellence, Diversity, and Belonging. I also manage the Undergraduate Research Fellowship program for the sophomore, junior, and senior nursing students. This program matches our undergraduate nursing students with our research intensive staff and allows for hands on experience within the nursing research space.

Guide prospective residents and their families through the admissions process, explaining the available services, amenities, and care options.Collaborate with healthcare professionals to assess prospective residents' medical needs and develop personalized care plans.Collect and maintain accurate resident information, including medical records, insurance details, preferences, and any special requirements.Ensure that all necessary documentation is completed accurately and in compliance with regulatory guidelines.Establish strong rapport with residents and their families, providing empathetic and informative support during the transition period.Communicate effectively with internal staff, physicians, and external partners to coordinate admission logistics and address any concerns.Conduct facility tours for prospective residents and their families, showcasing our amenities, accommodations, and available services.Facilitate the orientation process for new residents, introducing them to staff members, explaining daily routines, and addressing any questions.Assist residents and families in understanding the financial aspects of admission, including insurance coverage, payment options, and Medicaid application procedures.Maintain accurate and up-to-date admissions records, ensuring confidentiality and adhering to privacy regulations.Generate reports and updates for the management team to track admissions trends and statistics.Provide exceptional customer service to residents, families, and visitors, demonstrating empathy, patience, and professionalism in all interactions.

Serve as the primary point of contact for designated key accounts, building strong relationships with clients to understand their needs, goals, and challenges.Collaborate with clients to develop customized solutions and strategies that align with their objectives and contribute to their success.Identify opportunities to expand service offerings and increase revenue within existing accounts through upselling and cross-selling.Implement retention strategies to ensure client satisfaction and long-term partnership sustainability.Develop and execute account plans that outline goals, objectives, and action steps for each client, aligning with ScribeAmerica's overall business strategy.Provide insights and recommendations based on industry trends, client feedback, and competitive analysis to drive continuous improvement.Lead and mentor a team of Account Managers, providing guidance, support, and professional development opportunities.Collaborate with cross-functional teams including operations, training, and implementation to ensure seamless service delivery and client onboarding.Monitor key performance indicators (KPIs) and metrics to track account health, satisfaction, and revenue growth.Provide regular reports and updates to senior leadership on account status, growth initiatives, and challenges.Act as an escalation point for any client concerns, working closely with internal teams to address and resolve issues promptly and effectively.

Conduct thorough assessments of clients' physical fitness, health history, and specific needs to develop tailored exercise programs.Utilize assessment results to create individualized exercise prescriptions that address clients' goals, limitations, and medical conditions.Design safe and effective exercise routines incorporating cardiovascular, strength, flexibility, and balance components.Collaborate with other members of the interdisciplinary team, including physical therapists and occupational therapists, to ensure a comprehensive approach to clients' care.Instruct clients on proper exercise techniques and ensure proper form and alignment during sessions.Lead one-on-one or group exercise sessions, monitor clients' progress, and adjust programs as needed based on their evolving needs and goals.Educate clients about the benefits of exercise, healthy lifestyle choices, and injury prevention strategies.Motivate and inspire clients to adhere to their exercise programs, fostering a positive and supportive environmentMaintain accurate and detailed documentation of clients' assessments, progress, and outcomes according to established guidelines.

· Identify unique risk factors, such as hypertension, smoking, poor diet, and being overweight, that may be contributing to the patient’s health problems. · Suggest interventions, including medical treatments and lifestyle changes to reduce health risks. · Educate and support the patient in making key changes, such as eating healthier foods, quitting smoking and increasing physical activity. · Design and monitor an appropriate, customized exercise program. · Explain when the patient can safely resume normal/daily activities.

Educate and support the patient in making key changes, such as eating healthier foods, quitting smoking and increasing physical activity. Design and monitor an appropriate, customized exercise program. Explain when the patient can safely resume normal/daily activities.Took resting vitals and exercise vitals on all cardiac rehab patients

· Plan and implement wellness programs on campus. · Create flyers and promotional materials for events and campaigns using Canva and Microsoft Publisher.· Track events for attendance and make necessary changes to attract more students. · Facilitate BASICS sessions with individual students to address healthy decision making after a conduct issue on campus. · Plan informational/interactive tables on a variety of topics, including; nutrition, sun safety, alcohol education, smoking education, safe driving, etc.

· Effectively worked as part of a team to reach monthly and quarterly training goals. · Provided knowledge on the benefits of living a healthy lifestyle and exercise. · Performed fitness assessments and functional movement screening on a variety of clients, ranging from teens to elderly. · Worked one on one with clients to help reach previously set goals, including a client recovering from cancer. · Taught a variety of high intensity group exercise classes, such as Afterburn and Bootcamp.