E-Commerce Customer Service Supervisor
San Luis Obispo, Ca, Us
Originally, I was hired on to work in the back of the house in inventory management and processing online orders. Then, I was promoted to customer service represented in both an online and retail setting. While in retail, I was charged with designing the retail space and inventory management. For online customer service, I communicated with customers through a variety of channels, including email, phone, and online chat. I also aided the web content department with designing product descriptions and writing blog posts. I was then promoted to customer service shift supervisor, where I continued my daily customer service representative business operations while also managing the CSR floor and screening online oders. I collaborated with my team to develop a training program for new employees and keep a proactive and encouraging environment on the CSR floor. While working with the manager and other shift supervisors, we constantly brought in new ideas to more efficiently run the store, make the retail space more exciting and fun, and maintain the best customer service.