Kaitlyn Hackett, M.S. Email & Phone Number

Austin, TX, US

Austin, TX, US

- Implemented strategic measures to optimize operations and ensure sustainability amidst challenging market conditions, directly contributing to increased EBITDA despite continued reduction in Full Time Employee (FTE) - Delivered upwards of 30 enhancement projects, owning process documentation, stakeholder management, requirement design, strategic.

Austin, TX, US

- Developed a gross margin tracking and approvals system, driving strategic selling and increased deal margins- Reduced sales tools costs 25% through consolidation of tools and licenses, combined with strategic solution optimization- Partnered with Finance to establish sales quotas, streamline forecasting, and execute commission calculations- Constructed.

Austin, TX, US

- Managed Global Sales Support team and delivered continued specialized training to Sales Ops & Cross functional teams- Leveraged MS Teams to establish “Help with Quotes” and “Sales Communications” Teams’ channels, driving sales engagement and expediting Quote-to-Cash support- Led Sales in consolidation of three SFDC instances & processes during Serenova.

Austin, TX, US

- Sales Operations lead for CPQ Implementation; drafted requirements, UAT, and trained global sales team of 70+ headcount- Lead partnerships with Marketing, Orders Management, Channel, and IT on special projects (process automations, global standardization, auto-generated renewals, marketing campaigns, buy/sell override, asset alignment)- Decreased ticket.

Austin, TX, US

- Automated deal registration and lead routing via LeanData, freeing up bandwidth equal to an entire Sales Ops headcount- Worked with team to implement net to gross reconciliation process, capturing additional 1.5 MM revenue for EOQ- Assisted in requirement delivery, beta phase testing, implementation, and management of new partner portal (Impartner).

Austin, TX, US

- Decreased deal reg conversion time from a 48-hour SLA to three hours for a 94% decrease in processing time- Developed program to increase conversion rates of potential partners and drive initial deal registrations- Drove initial SFDC data hygiene maintenance through of development of process, documentation, and training- Supported Quote to Cash processes.

Austin, TX, US

- Met and exceeded quotas set by management while simultaneously managing special marketing projects.- Drove continual growth of pipeline (Channel & Direct) by capturing churned accounts and up-selling to increase ARR.- Displayed ability to forecast, track, and manage business, including account maintenance/cleanup in SFDC.- Identified and secured.

- Competitor research, Business development, Acquisition of funding- Marketing plan development & execution (Guerilla/Experiential)- Online media strategy (SEO/Social Media/Influencer)- Social media strategy & management

Beverly Hills, California, US

Assisted during rebranding and opening of Anaheim location (strategy refocus, product redesign, management restructure)Social media strategy to build awareness and drive sales at the HOB online store- Infographic and presentation pitchCorporate management of venue stores- Product development, PO & inventory management, and sales forecastingMarketing.

Los Angeles, CA, US

Mattel - Market Research- Proctored multiple focus groups, developed/ pitched shopper insights/actionables to executivesVH1 (VIACOM) - Market Research - Research design (IDIs, Focus groups, laddering, survey, social media scrape)- Qualitative and Quantitative analysis including data coding & secondary data analysis- Executive presentation supplemented with.

• Experiential Marketing – customer engagement, lead generation, brand awareness, brand loyalty development
• Trade Show – event planning, event management, client acquisition, building client rapport, B2B pitching
• Product Specialist – advanced product knowledge, sales, product promotion
• Campaign Management –footprint design/setup/breakdown, staffing, training, campaign design, activation managementBrands: Buick, Cadillac, Chevrolet, Marine Max, SeaRay, Geico, Progressive, Allstate, Quicken.

Bloomington, Illinois, US

Promoted in June of 2015 and gained management responsibilities including marketing management, sales campaign development, employee acquisition, and employee training.Marketing management - lead prospecting/management, orchestrating customer engagement events, development/execution of email/mail marketing campaigns, local ad campaigns (design, price.

Bloomington, Illinois, US

Promoted in December 2011 and gained sales responsibilities including policy management, claims services, educational advancement, and sales.Policy management - policy summary and explanation for customers, policy updates and data inputClaims services - submission of claims, policy-holder assistance, problem resolution, claim follow-upEducational.

Bloomington, Illinois, US

Responsibilities include payment management, data management, and customer service.Payment management - payment processing, late pay calls, bank deposit preparation, SFPP monitoringCustomer service- customer reception, call processing, correspondence management, ERS claim submission, policy information recovery, and document request completionData.

Master Of Science (M.S.), Consumer Psychology & Organizational Psychology

Bachelor’S Degree, Psychology, Business Management Minor

4 Week Immersion Program, Spanish Certificate