Kaitlyn Stevens Email and Phone Number
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Kaitlyn Stevens personal email
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Kaitlyn Stevens is a BI Analyst Speech Analytics at ABC Fitness Solutions. She possess expertise in leadership, b2b, account management, sales, cold calling and 15 more skills.
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Bi Analyst Speech AnalyticsAbc Fitness SolutionsMuncie, In, Us
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Bi Analyst Speech AnalyticsAbc Fitness Solutions Oct 2020 - PresentSherwood, Arkansas, Us- Manage and maintain the CallMiner speech analytics program across 3 lines of business and 100+ users - Utilize the speech analytics application to maintain and develop scorecards, quality metrics and reporting across multiple customer channels including calls, chats and emails- Provide weekly and monthly reporting on quality metrics and business trends- Frequently meet with business managers and leaders to discuss agent and department level performance, offer support, and discuss any challenges or opportunities - Maintain a recurring set of quality meetings to ensure high levels of consistency, accuracy and quality on customer interactions -
Performance AnalystNavient Jul 2018 - Oct 2020Herndon, Virginia, Us- Managed and develop the CallMiner speech analytics program across 3 lines of business and 100+ users- Researched, developed and reported on speech analytics projects designed to increase agent productivity and performance -
Unit Outreach ManagerNavient Nov 2016 - Jul 2018Herndon, Virginia, Us- Supported the training and dialer departments with reporting projects and day-to-day operations - Managed a team of 15-20 agents as they communicated with customers on the status of their accounts
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Senior Outreach CounselorNavient Feb 2016 - Oct 2016Herndon, Virginia, Us- Help to manage a team of 15-20 outreach counselors on a daily basis.- Compile daily reports to be sent out to both agents and members of upper management.- Conduct internal call monitors to maintain a high level of customer service and address any compliance issues.- Serve as a resource for any problems, questions or concerns that may arise on the floor.- Implement daily, weekly and monthly contests and incentives to boost employee morale and motivate agents.- Coach under-performing agents and teach them best practices to improve performance.
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Outreach CounselorNavient Jul 2015 - Jan 2016Herndon, Virginia, Us- Communicate with borrowers in regards to the status of their student loans and work to resolve accounts in the most beneficial and efficient manner.- Used skip-tracing tools to locate borrowers in new and different ways and effectively communicate messages to third parties to resolve difficult accounts. - Ensure all accounts are worked within client standards and Federal Regulations and maintain clear documentation of attempts and contacts.- Consistently achieved the monthly $ goal set forth by upper management., and averaged 162% to goal for the 4th quarter of 2015 with an overall average of 143%.
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Technical RecruiterApex Systems Sep 2014 - May 2015Glen Allen, Va, Us- Work with local and national technical consultants to identify contract, contract-to-permanent and permanent positions in the areas of IT, Business Applications, Telecommunications and Engineering. - Network with local User Groups, Technical Schools and Technology Evangelists to grow and enhance the technical personnel community.- Source potential candidates by utilizing Apex’s proprietary database, referrals, User Groups, job boards and advertising.- Maintain a “best in class” screening process by meeting all candidates for face-to-face interviews, conducting reference checks and administering technical tests.- Maintain strong relationships with technical personnel through consistent communication, honesty and loyalty.- Serve as point of contact for career coaching, resume enhancements, pay rate negotiations, benefits and payroll questions.- Work closely with Sales and Management Team to understand and deliver on client’s needs. -
Account ExecutiveCampus Special (Acquired By Chegg, Inc.) May 2014 - Aug 2014Atlanta, Ga, Us- initiated and solidified client relationships in Muncie, IN and Dayton, OH while selling a variety of advertising including print, mobile, and online platforms - generated a total of $17,455 in revenue for the company over a 12-week period- successfully closed 17 clients at an average revenue per sale of $1,027- selected as 1 of 42 reps out of 750 to be relocated to an existing market- skilled in building and maintaining rapport one on one with small business owners to medium sized and large corporations- experienced in all aspects of selling including existing account management, lead generation and cold calling, to needs analysis, closing and post-sales service
Kaitlyn Stevens Skills
Kaitlyn Stevens Education Details
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Michigan State UniversityBusiness Analytics -
Ball State UniversityMarketing
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Ball State UniversityEconomics
Frequently Asked Questions about Kaitlyn Stevens
What company does Kaitlyn Stevens work for?
Kaitlyn Stevens works for Abc Fitness Solutions
What is Kaitlyn Stevens's role at the current company?
Kaitlyn Stevens's current role is BI Analyst Speech Analytics.
What is Kaitlyn Stevens's email address?
Kaitlyn Stevens's email address is ka****@****ent.com
What is Kaitlyn Stevens's direct phone number?
Kaitlyn Stevens's direct phone number is +130228*****
What schools did Kaitlyn Stevens attend?
Kaitlyn Stevens attended Michigan State University, Ball State University, Ball State University.
What skills is Kaitlyn Stevens known for?
Kaitlyn Stevens has skills like Leadership, B2b, Account Management, Sales, Cold Calling, Advertising Sales, Advertising, Lead Generation, Talent Acquisition, Online Advertising, Marketing, Temporary Placement.
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