Kaitlyn Heber Email & Phone Number

United States

Phoenix, Arizona Area

-Manage and facilitate Ticket Operations for Arizona Rattlers and Phoenix Mercury-Assist and support ticket operations needs for Phoenix Suns -Help with the supervision and assist the TSR window and phone staff during Arena Sports events.-Generate lists and reports providing data to various departments -Responsible for reporting timely and accurate ticket sales figures to the WNBA and IFL league offices-Maintain ticketing database, including event and price code creation, inventory management, invoicing, processing season and group ticket orders and managing payment plans.-Prepare and facilitate mass mailings-Communicate regularly with leadership from other departments regarding matters that impact duties, staff and guests.

Phoenix, Arizona

-Work with the organization from a ticketing perspective to reach ticket revenue goals-Help with the supervision and assist the TSR window and phone staff during Arizona Ratters events-Assist with event, price code and manifest creation -Trouble shoot and resolve ticket related issues at every home game.-Process and prepare ticket orders including season ticket and group sales, upgrades, transfers, payment processing, ticket printing, and mailing/distribution.-Prepare season ticket holder mass mailings-Prepare and track payment plans -Generate lists and reports such as revenue and attendance figures -Works closely with Accounting department to reconcile payments and financial reports-Organize and maintain file system

Jeld-Wen Field

- Utilize Paciolan web-based sales terminal to sell tickets and retrieve will call tickets on game days.

- Increase brand awareness & loyalty through interactive activities- Attend community events, creating a visual presence & leaving a lasting impression with fans

Ridgefield, Wa

- Utilize Ticketmaster to sell tickets and retrieve will-call tickets for concert goers

Portland

-Answered main phone, greeted and serviced customers-Assisted with ticket setup, report generation and auditing -Investigated and resolved ticket related issues during all home games

- Managed team of 10 interns & chuck-a-puck sales staff during all home games- Created game-day scripts using TSE Game Time Pro- Executed all pre-game, in-game, and post-game promotions & activities- Assisted in creation of new sponsorship promotions and tie-ins

- Executed pre-game set-up and in-game activities- Coordinated contestants & promotional guests, assisting with all game aspects as needed

- Created & executed on-field sponsored promotions- Executed annual Cricket Wireless Triple-A All Star Game

Bachelors Of Arts, Speech Communications

Minor in Spanish

Education record

Three month course, Spanish for Foreign Students

Associates Of Arts

General Education