Kaitlyn Hickmann Email & Phone Number

Boulder, Colorado, United States

• Writes high-level communications for the NSF NCAR Director, including talking points, emails, remarks,and presentations that connect the value and mission of NSF NCAR to individual projects and events
• Consults subject matter experts, including Earth systems scientists, senior leaders, staff, and externalcommunity members, to ensure communications will resonate with target audience
• Maintains strong relationships with stakeholders — including NSF NCAR lab directors — on high-profileprojects by balancing competing viewpoints, providing strategic guidance, and elevating concerns
• Manages and tracks the status of competing priorities to ensure communications goals are met

Denver, Colorado, United States

• Wrote website copy, emails, case studies, and blog posts for companies spanning a variety of industries
• Established trust with senior leaders quickly by listening reflexively, sharing strategic insights and bestpractices, and translating often complex guidance into concise, compelling stories and messages
• Edited and proofread copy for clarity, readability, punctuation, spelling, syntax, grammar, and brand voice
• Conducted voice of customer research to ensure each piece of copy would motivate a target audience

Denver, Colorado, United States

• Communicated medical information, options, and instructions with patients in clear, empathetic language, checked for understanding, and counseled patients through medical decisions while remaining impartial
• Provided quality, empathetic care and handled patients’ stories with sensitivity and discretion
• Spearheaded the development of a patient-facing resource on pronoun usage that was widely adopted

Greater Denver Area

• Built and produced all content for Wix website
• Planned communications strategy, and implemented branding, marketing, and development goals to successfully attract new clients
• Prioritized customer experience above all else and built positive relationships with clients
• Shot photos using DSLR camera, edited photos using Adobe Lightroom and Photoshop, and delivered photos to clients in a timely manner

Greater Denver Area

• Recruited, organized, supported, and built community among Mental Health Colorado's statewide network of advocates, called the Brain Wave
• Championed mental health & healthcare accessibility across the lifespan for all Coloradans
• Communicated Mental Health Colorado’s policy goals to Brain Wave members; connected Brain Wave members with advocacy and volunteer opportunities based on their areas of passion, interest, and expertise
• Managed all communication to Brain Wave using email, phone, or face-to-face meetings
• Planned and facilitated monthly trainings/webinars for Brain Wave members and other trainings as needed
• Managed Brain Wave retention and engagement strategies; tracked progress toward short term and long-term goals

Greater Denver Area

• Provided a safe and controlled environment during all youth and other programs
• Prioritized passion, inclusion, partnership, integrity, and innovation in all endeavors
• Communicated clearly and effectively with clients of all ages and abilities
• Provided excellent customer service for both children and adults
• Cultivated an inclusive, exciting experience for brand new climbers
• Instructed belay lessons, belay checks, and birthday parties

Remote

• Designed and wrote B2B social media posts that successfully increased follower engagement
• Edited blog posts and communications for clients
• Created value-added content for successful B2B marketing campaigns
• Strategized ways to engage new potential leaders in the water industry

• Developed communications and outreach strategy that resulted in connections with key donors and volunteers
• Spearheaded branding, marketing, and development goals to be implemented during the first year of operations
• Built relationships with partner organizations, grant recipients, and donors who are integral to our community

Bend, Oregon Area

• Actively listened to and educated patients, prioritizing customer service above all else
• Provided patient-centered care to a diverse population
• Assisted physician with procedures, physical therapy, and patient education
• Quickly trouble-shot technological and scheduling problems
• Managed work flow in busy clinic

• Simplified language and removed idioms from passages to be understood by an international audience of high school students
• Wrote and edited SAT-style test questions
• Delivered high quality content in a timely manner

New Haven, Connecticut

• Designed and implemented Filmmaking, Film Editing and Advisory course curricula. Oversaw production of 15 student films
• Connected students with opportunities that aligned with their passions and goals, creating a safe space to learn
• Championed student needs, ensuring all students and parents experienced positive customer service

Colorado Springs, Colorado Area

• Connected students with writing and quantitative reasoning resources
• Answered phones, managed and scheduled appointments, and performed administrative tasks
• Acted as an ambassador for the Colorado College Writing and Quantitative Reasoning Resource Centers

Colorado Springs, Colorado Area

• Co-designed and implemented a crowdfunding campaign that resulted in donations from key stakeholders
• Assistant directed, filmed, and edited a documentary short series that galvanized viewers to support local farms
• Managed a database of volunteers and donors; facilitated opportunities for volunteers to connect and learn
• Edited weekly newsletter and social media posts that increased follower engagement and motivated actions
• Produced, edited, and co-hosted podcast episodes that engaged a global audience in conservation efforts

Colorado Springs, Colorado Area

• Managed archival research timeline, curated Holocaust-related footage, and organized hundreds of hours of footage into a database
• Conducted crowd-funding campaign research that led to successful crowd-funding campaign video

Colorado Springs, Colorado Area

• Designed interdisciplinary experiential art and math lessons that sparked passion and curiosity in students
• Taught and engaged large groups of students from diverse socioeconomic and educational backgrounds
• Answered visitors' questions as they explored the art gallery. Championed and shared information about the gallery on campus

Colorado Springs, Colorado Area

• Pitched, produced, shot, and edited videos to engage a wide social media audience of prospective students and families

Colorado Springs, Colorado Area

• Led a group of new students on a community service trip that involved outdoor stewardship and camping
• Cultivated a positive, inclusive environment
• Asked new students questions to better understand their passions. Connected students with resources and opportunities for campus and community engagement based on their ideas, talents, and goals
• Facilitated conversations about diversity, equity, and inclusion that successfully led to thoughtful questions, opportunities for friendships, and a tighter-knit community

San Francisco Bay Area

• Led a team in youth market research that resulted in increased social media engagement from our target demographic: young people
• Collected and analyzed data pertaining to diversity in media; utilized data to develop inclusive programming
• Curated and formatted viral content for four brands on Instagram, Twitter, and Facebook
• Edited press releases and Wordpress blog posts that resulted in hundreds of actions taken by readers
• Learned and implemented diversity, equity, and inclusion best practices that informed our organization's status as a media critique thought leader

Colorado Springs, Colorado Area

• Pitched, wrote, and edited long-form features and satire pieces to reach a wide student audience

Colorado Springs, Colorado Area

• Pitched, wrote, and edited articles pertaining to current events that reached a wide student audience

Bend, Oregon Area

• Provided consistent customer service, prioritizing the customer experience in all interactions, ensuring each customer left with a positive impression of Sun Country Tours
• Operated Point of Sale system and provided accurate change to cash-paying customers
• Greeted customers when they walked through the door and ask if they need assistance
• Restocked shelves and unpacked shipments as needed
• Answered phone calls and scheduled all reservation requests, including changes and cancellations, from customers. Answered customer questions and made recommendations based on customer desires

Bend, Oregon Area

• Prioritized customer needs, ensuring all customers left feeling content with their dining experience
• Assisted cook in preparing meals and plating food as requested by chef. Prepared simple meals such as salads and desserts at a fast pace
• Helped with food preparation for the day by cutting, peeling, and slicing as needed
• Greeted and took customer orders, remembered special requests, and delivered food in a timely manner
• Demonstrated excellent customer service with a positive demeanor, answered customer questions, and made meal suggestions when asked
• Adhered to food safety standards at all times

Bend, Oregon Area

• Researched and produced report featuring Ale Trail best practices
• Pitched and wrote drafts of stories
• Managed Events database, researched relevant events to 1859 audience, and updated public Events Calendar

Bachelor Of Arts - Ba, Film And Media Studies, Cum Laude

Activities and Societies: • Crown-Goodman Presidential Scholar • Dean's List • Member, Arts for Social Change Living Learning Community •.

Alumnus