Project management and software implementation, strategic planning. Onboarding new hospitals, processing intricate hospital data and working with hospital leaders to optimize workflows.Continued project management and support.Data setup, customer onboarding and training for Instinct ITP - veterinary medical treatment sheetsData setup, customer onboarding and training for Instinct EMR - veterinary electronic medical recordsGoogle Workspace (Sheets, Docs, Drive, etc)Google… Show more Project management and software implementation, strategic planning. Onboarding new hospitals, processing intricate hospital data and working with hospital leaders to optimize workflows.Continued project management and support.Data setup, customer onboarding and training for Instinct ITP - veterinary medical treatment sheetsData setup, customer onboarding and training for Instinct EMR - veterinary electronic medical recordsGoogle Workspace (Sheets, Docs, Drive, etc)Google ClassroomMicrosoft 365 (Excel, Word, etc)Hubspot CRM Show less

• Provided virtual training to hospital administrators and staff post-implementation, ensuring smooth transition and user adoption.• Offered on-site and virtual support during application go-live, utilizing Zoom, Google Meet, Intercom, Slack, Hubspot, and Asana for effective communication.• Delivered post-go-live technical support via in-app helpdesk chat, resolving issues promptly to maintain customer satisfaction.

Freelance content writer, pet health and owner education.

• Managed staff scheduling and training, ensuring cohesive operations.• Provided top-notch surgical and hospitalized patient care, outpatient care, and client education.• Utilized Cornerstone veterinary practice management software and IDEXX in-house laboratory equipment.

Data entry specialist. Reviewing patient medical history, updating pertinent Preventive Healthcare information in new medical records.Google docs.Excel Spreadsheets.Navetor veterinary practice management software.MS Word.

• Led nursing care staff team, created SOPs, managed conflict mediation, and oversaw employee performance remediation.• Managed inpatient and outpatient care, equipment, and emergency clinic operations.• Partnered with leadership to maintain rigorous accreditation standards and execute successful AAHA inspections.

• Managed care for intermediate and intensive care patients on the ICU team at Cornell University College of Veterinary Medicine.• Long line and multi-lumen catheter placements; blood and plasma transfusions

Surgery & Anesthesia lead 2015-2017 (maintaining surg/ anesth best practices and training new staff)Hospital Attendant manager June 2017- Sept 2017 (designed and implemented training protocols and SOPs)Patient care coordinator Jan 2016- Sept 2017 (coordinated inpatient care teams to exceed industry standards of care)Lead Staff Trainer Nov 2016- June 2017 (designed, administered, and implemented training protocols and SOPs across technician and assistant departments, delegating to… Show more Surgery & Anesthesia lead 2015-2017 (maintaining surg/ anesth best practices and training new staff)Hospital Attendant manager June 2017- Sept 2017 (designed and implemented training protocols and SOPs)Patient care coordinator Jan 2016- Sept 2017 (coordinated inpatient care teams to exceed industry standards of care)Lead Staff Trainer Nov 2016- June 2017 (designed, administered, and implemented training protocols and SOPs across technician and assistant departments, delegating to relevant workflow experts as appropriate)Veterinary Technician 2010- 2017 skilled patient care and client communication, surgery/ anesthesia, laboratory, office visits, Emergency clinic, dietary consultations Show less

Veterinary technician working high quality/high volume spay & neuter, TNR, routine preventative healthcare, for a nonprofit organization serving a rural community.

Group tutoring services for Alfred State Veterinary Technology students, Parasitology

Verbal (phone) communication with prospective or accepted students