Kaitlyn Conley Email and Phone Number

• Provides leadership and guidance to all staff under his/her authority. Is available to staff to get their questions answered.• Ensure staff is well trained. Ensure staff understands the purpose of their position and how it fits into the overall products of the organization.• Ensures key hats and procedures are documented, up to date and used.• Ensure staff produces high quality products. Monitors this through use of statistics. Audits this via inspection of actual work products.• Ensure staff produces products in the expected volume for the position held. Monitors this through use of statistics. Audits this via inspection of actual work products.• Ensures policies and procedures are followed. Training, disciplinary actions and re-training staff when necessary.• Monitors workloads for all staff. Adjusts as needed.• Predicts departmental needs and provides full data to Director for approval.• Keeps management informed of important issues within the department.• Keeps staff informed of important issues in other departments and the company as a whole.• Identifies any area of backlog and gets these addressed and made known to management.• Creates a positive work environment for staff.• Communicate effectively to staff and management.• Identifies and addresses training opportunities.• Works out ways to improve departmental efficiency.• Conducts regular section and/or departmental meeting with staff to go over ideas, issues, training, new data, etc.• Conducts probationary and performance evaluations.• Reviews and approves staff timesheets.• Addresses PTO requests. Ensures proper coverage for the section/department at all times.• Conducts interviews of candidates, reviews resumes, and makes recommendations as to new staff hires.• Covers PT when necessary in order to maintain departmental productivity.• Ensures departmental and staff statistics are calculated and graphs are kept up to date.

●   Manage the Office daily operations, including employee tasks, activities, time and coverage. ●   Coordinate weekly task schedules and monthly employee schedules to make certain there is adequate staffing and coverage in all Patient Access are      as.●   Time management in Kronos ●   Works with the manager to hire, terminate and counsel associates●   Sets goals and standards with staff for POS collections and registrations errors, offer guidance or continued education to employees as needed●   Responsible for continuing staff education and training ●   Daily KPI and POS reports for Patient Access Directors and VP●   Evaluates performance of staff and completes yearly goals and competency reviews●   Acts as a liaison between department and other hospital departments in billing needs and requirements●   Strives to find solutions to hospital wide and department wide operational issues affecting the accounts receivable and/or customer service.

•Manage the Business Office daily operations, including employee tasks and activities. •Prepare financial reports, ensure accuracy, and communicate results.•Assist the Office Manager with interviewing and hiring new employees.•Meet with the Office Manager to review and resolve any office issues.•Resolve patient’s questions and effectively handle patient concerns.•Member of Patient Experience Team with Director and other OPE Managers•Track Press Ganey customer service scores and make changes in areas that need improvement•Verify Patient Registration is correct prior to billing•Verify all necessary office supplies maintained at appropriate inventories.•Modify office procedures as needed to improve overall efficiency and effectiveness•Verify physicians and associates are completing patient chart requests and chart notes.•Prepare fiscal year budget•Track monthly accruals and open/monitor purchase orders•Daily reconciliation of cash logs and recording of petty cash•Daily tracking of patient no shows, logging, reporting to physicians, sending letters and discharging patients•Cover when necessary Front office, Nurses Station, MA Station, BWC, New Patient•Track Copays on a weekly/monthly basis•Print daily injection reports for signatures and record•Cover when necessary Front office, Nurses Station, MA Station, BWC, New Patient(Schedule surgeries, Radiology testing, Precertification of procedures)

• Manage the Business Office daily operations, including employee tasks and activities. • Prepare financial reports, ensure accuracy, and communicate results.• Resolve patient’s questions and effectively handle patient concerns.• Verify all necessary office supplies maintained at appropriate inventories.• Modify office procedures as needed to improve overall efficiency and effectiveness.• Prepare fiscal year budget, expenses and open/monitor purchase orders.• Schedule surgeries (endovascular, OR and in office), vascular/radiology testing.• Precertification of procedures (testing, surgery, bwc, physical therapy).• Member of the customer service committee, actively trying to improve customer service scores and patient care.• Coordinate with the billing department to assure all surgeries and hospital consultations have been accounted for and billed appropriately.• Travel with each physician to our satellite office to oversee that clinic runs smoothly and office is fully stocked with all supplies.• Communications with our physician’s dictation transcriber to assure they receive all updated information for patient progress notes.• Coordinate with Billing Coder on any billing issues