In my role, I spearhead user research for one of the top-used internal applications, driving a seamless experience for over 100,000 users.Qualitative activities have helped the team understand the pulse of our internal community. This invaluable feedback has powered the team to make strategic improvements to the platform.Gathering survey feedback from 5,000+ employees has played a pivotal role in shaping the evolution of our People Directory. I've actively contributed… Show more In my role, I spearhead user research for one of the top-used internal applications, driving a seamless experience for over 100,000 users.Qualitative activities have helped the team understand the pulse of our internal community. This invaluable feedback has powered the team to make strategic improvements to the platform.Gathering survey feedback from 5,000+ employees has played a pivotal role in shaping the evolution of our People Directory. I've actively contributed to refining our strategy, advocating for features that promise to elevate user experience and satisfaction to new heights. Together, we're not just meeting expectations; we're exceeding them.🤝 Collaboration is at the core of my approach. Working hand-in-hand with users, I've encouraged a co-creation philosophy, ensuring that our solutions are not just user-friendly but user-inspired. Show less

- Worked in partnership with the digital analytics team to help improve effieciency and optimize existing programs - Collaborated on culture building initiatives and helped drive adoption- Transitioned to Employee Experience organization where I collected and analyzed enterprise wide data from multiple sources- Built critical cross functional relationships throughout the business in an effort to collaborate and create solutions

- Worked with multiple departments to outline logistics for customer programs and work through any potential issues- Collaborated with management team to improve upon existing processes and increase efficiencies

- Exceeded revenue goal each quarter - Awarded quarterly customer service award for exceptional response rate and scores on customer satisfaction surveys - Anticipated the needs of customers in order to proactively enlist the appropriate internal teams for their event- Maintained positive relationships with clients and meeting planners to successfully execute their program and exceed expectations- Managed the interaction between the client and multiple hotel operations… Show more - Exceeded revenue goal each quarter - Awarded quarterly customer service award for exceptional response rate and scores on customer satisfaction surveys - Anticipated the needs of customers in order to proactively enlist the appropriate internal teams for their event- Maintained positive relationships with clients and meeting planners to successfully execute their program and exceed expectations- Managed the interaction between the client and multiple hotel operations departments during the planning process and throughout their programs Show less

- Managed food and beverage operations for 72 Luxury Suites at Petco Park- Oversaw menu development including analyzing sales reports and costs- Responsible for inventory and supply management.- Worked with the culinary and senior management team on the creation and submission of the luxury in suite food and beverage menu.- Created daily production reports for our culinary team; and coordinated pre-game and game day ordering, delivery and set up logistics

- Completed corporate contracts during fiscal years 2013 and 2014, contributing to over $1.3 million in sales and a 27% growth over the previous year.- Fielded customer inquiries to serve existing accounts and to develop new business relationships with both corporate and non-corporate clients. - Extensive use of the Karl Strauss CRM database (ACT) to track all activities for Group Events’ accounts.- Created and processed all Restaurant Event Orders (REOs) and Banquet Event Orders… Show more - Completed corporate contracts during fiscal years 2013 and 2014, contributing to over $1.3 million in sales and a 27% growth over the previous year.- Fielded customer inquiries to serve existing accounts and to develop new business relationships with both corporate and non-corporate clients. - Extensive use of the Karl Strauss CRM database (ACT) to track all activities for Group Events’ accounts.- Created and processed all Restaurant Event Orders (REOs) and Banquet Event Orders (BEOs) for customers in accordance with company procedures. Show less