Kaitlyn Ogburn Email & Phone Number

Richmond, Va, Us

Toano, Virginia, Us

 Utilize proficiency in MS Office, Acrobat Pro, and Google Docs in preparing documents, reports, and presentations. Upload completed copy of invoices and collected accounts receivable through website and cloud storage like Dropbox. Prepare and deliver billing invoices and other custom reports to clients. Manage other social media related activities. Create, distribute, and promote e-marketing services to a target market through the internet and other digital platforms. Maintain the database by updating email and contact lists. Deliver and complete deadlines within turn-around times. Research information from the web used in creating documents and completing reports for the clients, as required.Key Accomplishment: Supported the management in identifying costs, risks, and benefits resulting in a decrease in business expenditures by 15%.

Rochester, Ny, Us

MAY 2017 – PRESENT Handle the financial analysis and manage the overall operational performance of the 8 Perishable Departments. Supervise and led a team of 9 members and 4 to 5 in-house personnel including outsourced projects simultaneously. Deliver requests on committed deadlines ensuring to provide all requirements while adapting to changing demands. Analyze monthly performance reports and operating results and identify variances, trends, and missing cost data. Prepare and generate year-to-date reports and communicate the results to the management for assessment and review. Recommend process improvement to prevent loss from recurring and follow up on the implementation of action plans.Key Accomplishment: Authored and managed a financial tracking system for all Perishable Departments, contributing to a 16% increase in sales from May 2017 to May 2018 and a 48% increase in contribution towards the company’s bottom line.

Rochester, Ny, Us

 Oversee 10 team members accountable for all day-to-day operations and carrying out the weekly in-house events. Recruit, interview, and hire qualified personnel and make crucial staffing decisions that align with company policies. Foster and promote positive sales culture focusing on the customer’s needs base of selling and celebration of success. Develop strategic marketing plans that allow sales to inflate without disregarding satisfactory customer experience. Collate customer feedback and recommendations and provide to store team to discuss how to overcome challenges. Design floor plan and organize displays to maximize merchandises and model aesthetic values to staff and trainees.Key Accomplishment: Contributed to the sales increase of over 30% for seasonal offerings since May 2016 and ranked in the top 10 with over 15% increase in gross profit.

Rochester, Ny, Us

 Handled difficult client complaints and issues effectively. Resolve all complaints ensuring customer satisfaction. Completed all e-training modules to ensure product knowledge including updates on company policies and proceduresKey Accomplishment: Increased holiday sales by 20% of an established market including the monitoring of the inventory control levels.

Rochester, Ny, Us

Authored, edited and published training manual. Created new training programs for employees within Wegmans Food Markets.

Rochester, Ny, Us

Established auditing program within Bakery to ensure efficient product delivery. Answered phones; routed calls and provided customer service.

Performed closing duties, ensuring the restaurant and tills were secured. Organized setup/break down for catered parties.

Bachelor Of Science In Business Administration And French

Study Abroad, French Studies

Undergraduate Studies