Kaitlynn Simms Email & Phone Number

Mckinney, TX, US

Denver, Colorado, United States

• Key liaison between Ardent Mills’ external customers and internal stakeholders building trust and serving both inside and outside of the organization.
• Managed approximately 625 orders/month for 65 accounts, including order entry and pricing accuracy of accounts and problem-solving issues in a timely manner.
• Volunteered for the CSR Afterhours team, taking calls approximately four days a month. Worked to resolve urgent issues with cross-functional team members.
• Subject matter expert (SME) on D365 Expense, Workday, and Rave.
• Ops Alignment team member that created an engaging questionnaire for the mills on their communication styles to better align the CSR team. Lead discussions with mill schedulers during roundtables and lunch n’ learns.
• Built and developed relationships with customers and internal team members to best serve customers in a timely, effective manner while upholding the Ardent Mills values.

Manhattan, Kansas, United States

• Conducted a research project on the mitigation of hardness in high protein nutrition bars during storage. Studies focused on dairy, grains, protein, food safety operations, and HACCP procedures.
• Successfully defended and published thesis, “The use of milk protein concentrates with high water activity in the manufacture of high protein nutritional bars”.
• Mentored five undergraduate students working on individual research projects.
• Attended ADSA conference and presented research.

Monticello, Minnesota, United States

• Accountable for daily operations of the department and creating an engaged and team-oriented workforce to obtain business results. This position enabled familiarity with risk management, sales, food safety, human.
• Supervised three protein production lines containing approximately 30 stakeholders each.
• Developed and implemented pandemic safety procedures including face shields that screwed onto bump caps.

Master'S Degree, Food Science

Bachelor'S Degree, Chemistry

Bachelor'S Degree, Bakery Science

Activities and Societies: Alpha Mu Honorary Society, Kappa Delta Sorority, Rec Services Ambassador