• Managing a portfolio of 60+ projects supporting WDW’s Customer Experience workstream; this includes developing proposed process streamlining tactics, implementing recommendations, and acting as a liaison for various partners and stakeholders• Developing and maintaining strong partnerships to ensure smooth transitions of projects• Developed an integration tracker to ensure cohesion and seamless implementation in measurement standards• Redesign of Customer Experience Intelligence Forum (CxIF) to align with Boards Management Best Practices; this includes development and implementation of governance documentation and development of a SharePoint site• Supporting development of measurement plans in collaboration with Consumer Intelligence team (CIMA)• Ad Hoc Data Analyses utilizing SQL (Snowflake and SQL Server) and Tableau

• Performed all duties with minimal review and oversight• Coordinated directly with the Program Manager and clients in establishment of relationships, understanding of current processes and data flows, and knowledge management from current and departing employees, as well as civil servant program leadership • Provided direct support of Program Manager and SBIR/STTR leadership in weekly operations meetings, US Government shutdown contingency planning, and development/maintenance of staffing• Managed compliance and responsiveness reviews of all proposals following solicitation closure for multiple small business award vehicles; consecutive preparation, analysis, and support for third-party commercial reviewers; subsequent consolidation of third-party reviews• Lead the coordination, development, and management of a new, fully integrated SharePoint for the program, spanning program leadership to Center Level civil servants • Provided expert level support in the development of a Strategic Framework for NASA’s Technology Transfer Program• Routinely lead team-building exercises and activities; this includes various requests by client leadership and a request to join the Inclusion Council during its next rotation

• Coordinate and facilitate directorate level meetings and follow up actions• Coordinate STMD’s chart package development for quarterly agency level meetings (i.e., Baseline Performance Review (BPR)). • Represent STMD on the NASA planning committee for all aspects of workshops related to the Moon-to-Mars objective development (public and international). • Draft and coordinate NASA Space Technology Mission Directorate’s (STMD) response to the annual NASA Strategic Review, including developing success strategy metrics, strategy justification and verification, and strategic objective evaluation• Draft language for the annual Volume of Integrated Performance for Strategic Objective 3.1 for the FY 2022 (pp. 56-61) and FY 2023 (pp. 84-93) issues for public release• Assist in developing and maintaining updated trackers for STMD wide actions and document routing; incorporated into and presented at monthly mission directorate wide reviews• Support STMD’s Strategic Planning and Integration (SPI) office development of vision, mission, and values• Develop, monitor, and report on STMD performance goals, metrics, annual targets, and a NASA APG, to support NASA’s compliance with GPRAMA, in coordination with a variety of programs across the STMD portfolio• Coordinate the development of STMD’s APP in alignment with current 2022 NASA Strategic Plan efforts, also in compliance with GPRAMA.• Draft Agency Priority Goal for STMD for FY 2022 and FY 2023• Respond to feedback from Office of Management and Budget (OMB) and NASA’s Office of the Chief Financial Officer (OCFO) on a variety of documents in development (e.g., APP, APG, Strategic Reviews, etc.)• Represent STMD as part of NASA’s Performance Community of Practice• Conduct STMD’s response to internal controls compliance data calls (i.e., federally mandated Statement of Assurance)

• Organize and implement logistics of all ISGC and INE programs and related events, including an annual affiliate meeting• Aid in the preparation and submission of grant proposals to NASA (e.g. compliance reviews, milestone development, data management plan creation, etc.)• Monitor current research/project progress• Prioritize incoming mail/emails, requests, and tasks as necessary• Draft and review correspondence with various stakeholders• Conduct evaluations and needs analysis of projects to determine effectiveness of programs• Gather and report information to NASA• Maintain filing systems that include official and confidential records, budgets, forms, and correspondence• Assist in the solicitation and review of grant proposals• Ensure internal compliance with rules, regulations, and procedures

• Designed training, hiring, scheduling and evaluation processes for SI program implementation and expansion• Coordinated collection and analysis of data to produce reports for the SI program to inform decision making • Refined evaluation mechanisms to assess impacts of the SI program• Implemented best practices to improve student leadership• Developed appropriate working relationships with academic departments• Recruited, hired, and supervised 60+ student assistants• Verified and authorized time sheets each pay period

• Taught College Success course which focused on note taking, goal setting, test taking preparation, campus navigation, and time management

• Developed and presented workshops and resources to help students learn to manage their financial lives and plan for success after college• Collaborated with campus partners to create and deliver financial literacy services and resources that impact student success• Oversaw the execution of state required AlcoholEdu and Haven (sexual assault training) for all incoming freshman

-Helped students navigate and gain awareness of the Montana Tech registration process and policies, general degree requirements, general education requirements, and provided appropriate referrals to campus offices-Challenged and supported students in the identification and achievement of their educational goals as well as in their development as independent thinkers and learners

-Provided drop in tutoring and private one on one sessions-Taught students to become independent learners while giving them the support they needed to feel confident

Along with the same duties as a Supplemental Instruction Leader, I also trained new SI Leaders to become stronger leaders in the classroom.

Prepared materials for tri-weekly SI sessions to help students study for exams, complete homework assignments, and catch up on missed class work.