- Mentor 8-12 individuals in all stages of their business development to ensure quality performance and optimal sales.- Increase in sales by 200%+ in the last year by analyzing marketing trends, data and revenue, to project growth, client retention and prospect business opportunities.

- Maintained a client portfolio of 100+ companies generating over $100,000 in annual revenue for Paylocity. - Managed an Information Tracking System (ITS) for each company to keep them up to date and avoid any confusion when discussing custom calculations, irregular accrual systems and automatic wage garnishments where they apply.- Tested software for analysis, quality performance and user-friendly alternatives for clients to be able to use the database with little assistance – in turn lowering the escalation record by 26%.- Hosted web-based training to groups of clients, teaching them how to debug the system, on-board new hires, submit payroll, understand tax documents and how to file in accordance with IRS guidelines.

- Maintained a client portfolio of over 300 companies generating over $50,000 in annual revenue for Paylocity. - Coached clients on how to use the software system for on-boarding new hires, submitting payroll, understanding tax documents and how to file in accordance with the IRS guidelines. - Promoted within my team to maintain an extra portfolio of previously escalated clients who needed extra attention, assistance and patience – due to my high quality of customer service, use of resources and creative problem-solving techniques.

- Provided food, drinks and quality service in a timely manner. - Multi-tasked by handling time, money and multiple tables in a fast paced and professional setting.- Promptly resolved any guest issues while maintaining an upbeat, positive and caring attitude. - Solicited sales of new and additional merchandise while also up-selling menu items for an enhanced dine-in experience.

- Developed friendly relationships with customers to produce a repeat clientele by providing quality service while being professional and down-to-Earth. - Responsible for validating customer identification to ensure all laws and regulations complied while serving patrons. - Kept consistent food and alcohol sales between $5,000-$10,000+ per shift by up-selling top shelf liquors and food add-ons.- Maintained cleanliness of work stations, tables, and restaurant in adherence to Florida’s safety and sanitation guidelines.

- Developed and implemented a unique critique style program, from the ground up, through Google Sheets for biweekly employee performance review sessions and new hire training classes. - Reviewed and scored chats based on our QA program, then held one on one sessions with operators to create progress performance plans – lead conversion went up 52% company-wide within 3 months of executing my method.- Increased customer satisfaction ratings 39% by preparing reports and analytics to communicate recommendations to management and client relations teams.

- Held training group sessions managing 10-15 new hires for 6-8 weeks, equipping them with all necessary information to use our database, how to speak with customers and handle certain situations and how to effectively multitask multiple chats at once.- Coached new hires on how to obtain leads for automotive partners in both sales and service.- Completely reconstructed chat operations’ scripted responses to create a more user-friendly experience and a less robotic approach to lead generation.

- Marketed unique deals to each individual customer on our client’s website, based on click pattern, then engaged them to obtain a lead. - Maintained a 92% lead conversion rate – the highest in the company.- Worked with account management and graphic design sectors to debug any issues with customer offers.

- Multi-tasked interdepartmental responsibilities by adapting to any position needed of me that day, including hostess, server, bartender, food runner, team leader and head-weight. - Generated top sales consistently ($10,000+), allowing me to be the shift lead/head closer when working. - Trained new server staff to provide a genuine tailored experience while complying with company expectations and state safety and sanitation guidelines.- Generated loyal regulars, being requested more than 25 times per week to be their server, by providing exceptional service.

- Suggested happy hour deals, merchandise specials, and gift card purchases to customers while bringing them to their tables.- Addressed guest inquiries promptly with elevated concern and care.- Responsible for scheduling 8 hostesses, working with their needs along with the restaurants.- Cultivated relationships with other businesses by attending off-site marketing campaigns and networking events.