Kait Roberts Email & Phone Number

Oversees e-commerce operation (IceDistrictAuthentics.com) for the Edmonton Oilers and Oil Kings including marketing, site merchandising, inventory and product mix, fulfillment, and customer service. Provides analytics and KPI updates to stakeholders.Manages marketing calendar to plan product drops, develop social media and email content, and required digital assets for the website and in-venue/in-store digital spaces. Assists in buying and product selection process, including e-commerce exclusive products. Supports other Rank + Rally e-commerce properties including TeamLAStore.com and LakersStore.com.

Edmonton, Alberta, Canada

Developed and launched the first e-commerce website for the Edmonton Oilers. Created full SOPs for department processes including fulfillment, site merchandising, warehouse organization, and online product generation. Leads creative process and direction for IceDistrictAuthentics.com, including customer experience, site merchandising, and marketing.Develops e-mail marketing campaigns and manages social media platforms, including the creation and execution of a marketing calendar with product launches, promotions, and paid advertisements. Analyzes marketing and sales data to evaluate product selection, customer behavior, and marketing success. Plans future initiatives based off of historical data. Oversees fulfillment process of online orders and organization of inventory/warehouse. Provides friendly and efficient customer service to online inquiries. Liaises with internal and external stakeholders, presenting operational and relevant KPI updates and projections.

Edmonton, Canada Area

eCommerceMaintains company website/online store, including but not limited to: adding/maintaining products, inventory management, copywriting descriptions, site layout and design, order fulfillment, marketing direction and strategy, basic graphic/banner design. Marketing/Social MediaBrainstorms sale and promotion ideas, designs marketing flyers, and creates adsets to promote business. Creates Facebook Ads for promotions and product advertisement. Uses tools such as email marketing (e-blasts) and Hootsuite on various social platforms to promote client engagement and website/store traffic. Manages social media platforms (Facebook, Twitter, Instagram, TikTok). Basic social media graphic design for posts/“stories”.Logistics - Shipping/ReceivingReceives product, completes quality control, manages product flow (to sales floor, overstock, or customer). Maintains warehouse organization, down stocking, merchandising, inventory control. Picks, packs, and ships customer orders on a daily basis. OperationsAssists with organization and preparation of athlete signings, production orders (framing/jersey sewing for stock and clients). General process redevelopment and improvement. Customer ServiceAssists clients in-store and helps on sales floor during peak times. Provides answers to customer inquiries online.

Edmonton, Canada Area

Receiving, transfers in/out, store to store transfers, damages/RTVs, claims, stock replenishment, ordering, HR, scheduling, hiring, recruiting, interviewing, people management, payroll, shrink, cash administration, safety, inventory control, signage, cycle counts, loss prevention, customer experience, customer service.Directly supervises 10-15 employees. Indirectly supervises 65-75 employees.

Edmonton, Alberta, Canada

Inventory control for 11 Pandora Jewellery stores (10 in Canada, 1 in USA). Run semiannual physical inventories, monitor daily cycle counts, place special orders and oversee store to store transfers, create new streamlined inventory processes and modify existing processes, investigate receiving, transfer, negative on hand, cycle count, and other various stock issues.

Inventory Control, Loss Prevention, Merchandising, Customer Service, Training, Labour Control, Scheduling, P&L Management, Hiring, Interviewing, Floor Presentation, People Management, Inventory Processing, Expense Management, Multi-Channel Sales, Shrink Control, Planograms, Shipping, Receiving, Stock Counts, Full Counts, TransfersDirectly Supervises 5-11. Indirectly Supervises 20-50.Staffed 150+ employees.

Driving Results, Training, Coaching, Achieving Targets, Customer Service, Merchandising, Sales

Scheduling, Labour Control, Expense Management, P&L Management, Customer Service, People Management, Training, Coaching

Edmonton, Canada Area

Inventory Control, Merchandising, Loss Prevention, Inventory Processing, Warehousing, Floor Presentation, Visual Merchandising, Customer Service, Training, Coaching, Shrink Control,

Bachelor Of Commerce - Bcom, Management

Accounting

Activities and Societies: Div 1. Women's Soccer Team - 2008.3.5 years of coursework toward Accounting/Marketing degree 2008-2011. Played.

Education record

Activities and Societies: Varsity Women's Soccer 2006-2008 French Club Spanish Club National Technical Honor Society