• Record and post all accounts payable and receivable transactions on Quickbooks. • Accommodate in preparing monthly sales report and other reports to the CEO.• Assist in payroll related task such as timesheet accuracy, pay rate and taxes. • Maintaining all financial records and reports with strict confidentiality.

• Complete and record all financial records in a timely manner.• Journalize and post incoming transactions to the appropriate ledger.• Create payment plans for students based on their financial aspect. • Manage housing fees and payment deferrals from vendors and housing residents.• Monitor and maintain vendor records in order to meet compliance standards.

• Responsible for switching calls internally to the right department and answering any questions or concerns relating to the hotel with a smile.• Coordinate and process guest request, reservations, payment, etc.• Conduct administrative work such as filing, documenting and preparing reports.• Confidently owning all guest complaints in a professional manner.

• Awarded Employee of The Month (February 2018) for Best Customer Service • Systematically check in/out guests in a courteous manner and accommodating to guest needs to ensure maximum satisfaction.• Entering and processing reservation booked through third party travel agents and direct request received via phone call and e-mail.• Plan and coordinate incoming events, groups and airline crew members such as JetBlue and China Eastern.• Prepared special amenities and upgrades for incoming VIP’s. • Efficiently compute and balance end of the day reports such as gross sales and room inventory during overnight hours.

• Act as the guest’s first impression at the hotel and company.• Responsible for directing VIP clients to their event with clear precision.• Helpfully answered questions and concerns relating to events within the hotel.• Maintain and complete crowd controls before the event.

• Adhere to the Japanese hospitality standard of omotenashi when servicing guests at all times.• Attentively greet incoming customers as a first impression with a smile.• Responsible for taking care of incoming reservations using OpenTable and phone calls.• Effectively answer any inquiries regarding location, menu prices, allergies, etc.• Accurately calculate end of the day daily sales report which includes gross sales, net sales, tips and cash.

• Responsible for setting / resetting all areas where event is taking place.• Hosted children’s games, arts and craft activities, and story-time. • Provided food and beverage service to children’s and adults. • Assisted with event inventory management such as BEO’s and client info.

•Adhered to Disney’s standard of safety, courtesy, show and efficiency.•Engaged in social activities with families especially childrenby telling stories and playing interactive games.•Respectively made sure guest traffic in the park flows well by directing or escorting people throughout different areas of the park.•Courteously answered and provided guests with park information.•Ensured guest safety before and during the parade.

•Responsible for the delivery of excellent housekeeping service.•Responsible for the care and comfort for up to 70 guests daily.•Ensured Disney’s Housekeeping standards for cleanliness.•Cross-trained in front and back of the house.•Consistently acknowledged for my excellent guests skills, especially from children.

•Responsibilities include organizing shelves and books, filing videos, checking in/out books and documents.•Worked around several areas in the library such the multimedia room, periodical room, circulation desk and computer room with efficiency.•Readily assisted college students with school/technological related information. .