Kaity Kuo Email & Phone Number

United States

• Record and post all accounts payable and receivable transactions on Quickbooks.
• Accommodate in preparing monthly sales report and other reports to the CEO.
• Assist in payroll related task such as timesheet accuracy, pay rate and taxes.
• Maintaining all financial records and reports with strict confidentiality.

Queens, New York, United States

• Complete and record all financial records in a timely manner.
• Journalize and post incoming transactions to the appropriate ledger.
• Create payment plans for students based on their financial aspect.
• Manage housing fees and payment deferrals from vendors and housing residents.
• Monitor and maintain vendor records in order to meet compliance standards.

• Responsible for switching calls internally to the right department and answering any questions or concerns relating to the hotel with a smile.
• Coordinate and process guest request, reservations, payment, etc.
• Conduct administrative work such as filing, documenting and preparing reports.
• Confidently owning all guest complaints in a professional manner.

Flushing/Laguardia Airport

• Awarded Employee of The Month (February 2018) for Best Customer Service
• Systematically check in/out guests in a courteous manner and accommodating to guest needs to ensure maximum satisfaction.
• Entering and processing reservation booked through third party travel agents and direct request received via phone call and e-mail.
• Plan and coordinate incoming events, groups and airline crew members such as JetBlue and China Eastern.
• Prepared special amenities and upgrades for incoming VIP’s.
• Efficiently compute and balance end of the day reports such as gross sales and room inventory during overnight hours.

Greater New York City Area

• Act as the guest’s first impression at the hotel and company.
• Responsible for directing VIP clients to their event with clear precision.
• Helpfully answered questions and concerns relating to events within the hotel.
• Maintain and complete crowd controls before the event.

• Adhere to the Japanese hospitality standard of omotenashi when servicing guests at all times.
• Attentively greet incoming customers as a first impression with a smile.
• Responsible for taking care of incoming reservations using OpenTable and phone calls.
• Effectively answer any inquiries regarding location, menu prices, allergies, etc.
• Accurately calculate end of the day daily sales report which includes gross sales, net sales, tips and cash.

Greater New York City Area

• Responsible for setting / resetting all areas where event is taking place.
• Hosted children’s games, arts and craft activities, and story-time.
• Provided food and beverage service to children’s and adults.
• Assisted with event inventory management such as BEO’s and client info.

Orlando, Florida Area

• Adhered to Disney’s standard of safety, courtesy, show and efficiency.
• Engaged in social activities with families especially childrenby telling stories and playing interactive games.
• Respectively made sure guest traffic in the park flows well by directing or escorting people throughout different areas of the park.
• Courteously answered and provided guests with park information.
• Ensured guest safety before and during the parade.

Orlando, Florida Area

• Responsible for the delivery of excellent housekeeping service.
• Responsible for the care and comfort for up to 70 guests daily.
• Ensured Disney’s Housekeeping standards for cleanliness.
• Cross-trained in front and back of the house.
• Consistently acknowledged for my excellent guests skills, especially from children.

Jay Street, NY

• Responsibilities include organizing shelves and books, filing videos, checking in/out books and documents.
• Worked around several areas in the library such the multimedia room, periodical room, circulation desk and computer room with efficiency.
• Readily assisted college students with school/technological related information..

Bachelor’S Degree, Hospitality Management

Activities and Societies: ● Received Dean’s List Honor ● Awarded the Peter F. Vallone Academic Scholarship, 2010- 2011

Ux Foundation

High School Diploma

Associate'S Degree, Accounting, 4.0