Kaity Mclendon Email & Phone Number

Jonesboro, Arkansas Area

• Developed copy for creative assets and concepts for Marketing campaigns and content
• Managed optimization requests from the Sales team to ensure Sales enablement is effective
• Troubleshot Salesforce issues and follow through with IT to resolution
• Created and managed Salesforce reports and dashboards
• Managed the Conga and Docusign platforms including new document creation and development of the correct automation to ensure a seamless internal and customer-facing document experience
• Measured weekly, monthly, and quarterly Sales metrics

Jonesboro, Arkansas Area

• Built and maintained customer relationships to exceed customer expectations as well as promote business growth
• Collaborated with the engineering and service teams to provide solutions for customer needs
• Created custom Salesforce reports to increase efficiency of customer relationship and opportunity management

• Organized and evaluated follower data for the Facebook and Twitter pages to understand the target market and eventually increase following and specificity in target demographics
• Increased engagement and followers with a continuing goal of social media conversation
• Helped prepare for and promote events involving the company to increase participation at the event and on social media
• Developed and monitored a 2 week long Facebook Ad Campaign that accomplished an 80% increase in page likes

Jonesboro, Arkansas Area

• Directed and motivated 40+ employees to improve efficiency and work ethic to reach the goal of excellent customer service and experience
• Conducted application analysis and interviews to acquire employees that identified with company needs and goals
• Completed administrative tasks such as building deposits, daily paper work, and accounting for stock
• Collaborated with businesses in the community to promote new movies through events held semi-annually

Jonesboro, Arkansas Area

• Facilitated ticket sales and resolved general customer issues in person and over the phone.
• Persuaded customers to make additional purchases to benefit charities such as St. Jude and Variety

Jonesboro, Arkansas Area

• Cooperated with the usher team to ensure a clean and presentable environment throughout the theater
• Assisted customers with the location and atmosphere of individual theaters in a positive manner

Jonesboro, Arkansas Area

• Revised and redesigned marketing tools such as the medical group’s websites and the physicians directory
• Created a social media calendar to promote the 2016 Health & Fitness Expo
• Organized and prepared for various meetings and events benefitting the Medical Group and the community