Kaiulani Wright Email & Phone Number

Orlando, Florida, United States

Verified eligibility and compliance with authorization requirements for service providers.Contacted insurance companies to obtain prior authorization for medical procedures andmedications.Fielded telephone inquiries on authorization details from plan members and medical staff.Tracked referral submission during facilitation of prior authorization issuance.Worked closely and listened to team members' feedback to identify issues and resolve conflicts.Worked to provide… Show more Verified eligibility and compliance with authorization requirements for service providers.Contacted insurance companies to obtain prior authorization for medical procedures andmedications.Fielded telephone inquiries on authorization details from plan members and medical staff.Tracked referral submission during facilitation of prior authorization issuance.Worked closely and listened to team members' feedback to identify issues and resolve conflicts.Worked to provide continuous improvement for product development lifecycle. Show less

Orlando, Florida, United States

Review patient deductibles and/or copays and flag information into billing system, so informationis provided to front-end department (Administrator) at all locationTrained new staff on current, correct insurance verification procedures.Answered telephone calls to offer office information, answer questions, and direct calls to staff.Assisted patients with understanding personalized insurance coverage and benefits.

Orlando, Florida Area

Processed pre-screening for Underwriting Commercial policies to determine basic eligibility.Corresponding with Agents and Underwriters for necessary information to properly evaluate the riskProvided training support when needed to help the overall team succeed.

Gainesville, Florida Area

Commercial Specialty Processor [Feb 12 - Jan 13]Processed time sensitive letter daily to help underwriting effectively manage the commercial book of businessProvide On Your SideTM customer service to all customers with both standard and specialty lines of businessProcessed special handling agency changes, new business, and renewals for all commercial products. Managed several product lines including business auto, general liability, workers comp, and business owners [Commercial… Show more Commercial Specialty Processor [Feb 12 - Jan 13]Processed time sensitive letter daily to help underwriting effectively manage the commercial book of businessProvide On Your SideTM customer service to all customers with both standard and specialty lines of businessProcessed special handling agency changes, new business, and renewals for all commercial products. Managed several product lines including business auto, general liability, workers comp, and business owners [Commercial Umbrella]Commercial Processor (CL processor) [Sep 07 - Feb 12]Processed basic changes to existing policies for all commercial productsIdentified missing policy information and ,if necessary, contacted agents and underwriters to secure needed informationMaintained department’s coding/rating manualsUpdated and inputted assigned new business and changes (coverages, amendments, cancellations) to existing policiesCorrected errors that result from own coding, underwriting, agents and or accounting inputUnderwriting Support Team (Technical Clerk) [Feb 06 - Sep 07]Set up of commercial Mid-Atlantic (MD, DC & DE) New Business. Held conversations with the agents about policies, sending out letters and attaching required forms to policy.Created a Training manual to help someone with no insurance background understand how to gain better knowledge about the job. Show less

Mass Communications, Business Administration Minoring In Business Marketing Management

Education record