Kaiwan Irani Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

• Proactively develop and implement service delivery strategies for Sydney North Shore Stores.
• Develop positive working relationship with Store Managers and teams at all levels.
• Ensure all stores are complying with Operational Procedures and Service Standards set by the Head Office.
• Coach and Mentor Store Managers, Instore team members and delivery experts to deliver best customer experience.
• Interview, Hire and Train new team members.
• Achieve sales budgets and manage KPI performance.

Sydney, Australia

• Drive brand awareness through online presence including website and social media.
• Analyse and present performance reports and data to senior management and recommending improvements based on results.
• Keep track and monitor competitors’ social media activity and devise strategies accordingly.
• Plan and execute all SEO/SEM, Email, Social Media & Display Advertisement Campaigns.
• Keeping track and staying up-to-date with latest digital marketing trends and best practices.
• Coordinating and negotiating with BTL marketing vendors.

Sydney, Australia

• Plan, define and implement website changes, functional improvements and social media campaigns
• Monitor Key Performance Indicators on website and digital media and develop strategies to enhance them
• Collaborate with internal teams and external stakeholders (web host, agency) to make sure the website is following the best practices and is always up and running
• Risk Assessment (Possible hack attempts, downtimes) and strategy implementation by having backups and recovery plans
• Execute all levels of testing including Integration, Functional, Black Box / White Box, Acceptance, Regressions & Performance
• Implement website security measures such as firewalls and secure payments

• Establish Web solutions and strategy by studying strategic business drivers and validating technical requirements and parameters.
• Examining and implementing changes to online marketing and communication practices.
• Management & utilization of latest web technologies and social digital media channels.
• Management & generation of content for website, corporate portal and social digital media channels.
• Prepare and execute the online marketing & presence plan in coordination with the Marketing Manager(Marketing 3.0)
• Strategic Execution of all internet based presence for awareness, generating business response and providing alternate channels of communication and service distribution to customers.

• Strategy development for enhancement, improvement and engagement of Online Presence and Social Digital Media. Project Management (Requirement Gathering, Cost Analysis, Schedules, Planning & Execution) of all.
• Development of web based projects through front-end editing, software programming and scripting languages and interfacing with operating environments
• Maintain the Bank's consistent brand persona and voice throughout all web properties
• Development and execution of online marketing & presence, designing and developing digital animations, imaging, presentations, media (audio / video) clips and Internet applications
• Selection and management of Technology and the partners / vendors for projects and services
• SEO, Tracking and reporting of metrics relating to the Bank's presence on online-media and web properties

Research on the usage of Non-Fuel Revenue Generators (Convenience Stores) comparing it with competitor’s, preparing reports and present.