• Proactively develop and implement service delivery strategies for Sydney North Shore Stores.• Develop positive working relationship with Store Managers and teams at all levels.• Ensure all stores are complying with Operational Procedures and Service Standards set by the Head Office.• Coach and Mentor Store Managers, Instore team members and delivery experts to deliver best customer experience.• Interview, Hire and Train new team members.• Achieve sales budgets and manage KPI performance.• Analyse sales using the Domino’s TANDA CMS platform.• Analyse possible frauds using Domino’s TIGER platform and reporting to the franchisee.• Provide innovative ideas and solutions to keep the brand growing.

• Drive brand awareness through online presence including website and social media.• Analyse and present performance reports and data to senior management and recommending improvements based on results.• Keep track and monitor competitors’ social media activity and devise strategies accordingly.• Plan and execute all SEO/SEM, Email, Social Media & Display Advertisement Campaigns.• Keeping track and staying up-to-date with latest digital marketing trends and best practices.• Coordinating and negotiating with BTL marketing vendors.• Using illustration and graphic designing tools to create marketing collateral (catalogue and newsletters).• Writing, editing and crafting content for all online channels.• Using HTML, CSS, and JavaScript to make cosmetic changes to the website• Frequently conduct website health checks and tests

•Plan, define and implement website changes, functional improvements and social media campaigns•Monitor Key Performance Indicators on website and digital media and develop strategies to enhance them•Collaborate with internal teams and external stakeholders (web host, agency) to make sure the website is following the best practices and is always up and running•Risk Assessment (Possible hack attempts, downtimes) and strategy implementation by having backups and recovery plans•Execute all levels of testing including Integration, Functional, Black Box / White Box, Acceptance, Regressions & Performance•Implement website security measures such as firewalls and secure payments•Analyse customer data and online shopping behaviour to provide insights that enable better decision making across the business•Develop promotional videos for different campaigns and online mediums

•Establish Web solutions and strategy by studying strategic business drivers and validating technical requirements and parameters.•Examining and implementing changes to online marketing and communication practices.•Management & utilization of latest web technologies and social digital media channels.•Management & generation of content for website, corporate portal and social digital media channels.•Prepare and execute the online marketing & presence plan in coordination with the Marketing Manager(Marketing 3.0)•Strategic Execution of all internet based presence for awareness, generating business response and providing alternate channels of communication and service distribution to customers.•Management of Technology Partners for the corporate website & Social Digital Media Channels.•Proposing innovative creative ideas with analysis and recommendations for new projects and Online Presence.•Track and report on all site metrics of the Bank’s presence on online-media and web properties.•Management of the Corporate Intranet / Internal Portal of the Corporate Communication Dept.•Reporting of web-based performance statistics.•Coordinate web projects across departments.•Maintain the Bank’s consistent brand persona and voice throughout all web properties.

•Strategy development for enhancement, improvement and engagement of Online Presence and Social Digital Media. Project Management (Requirement Gathering, Cost Analysis, Schedules, Planning & Execution) of all internet-based presence and web-related projects•Development of web based projects through front-end editing, software programming and scripting languages and interfacing with operating environments•Maintain the Bank's consistent brand persona and voice throughout all web properties•Development and execution of online marketing & presence, designing and developing digital animations, imaging, presentations, media (audio / video) clips and Internet applications•Selection and management of Technology and the partners / vendors for projects and services•SEO, Tracking and reporting of metrics relating to the Bank's presence on online-media and web properties•Online research and propose latest web trends /technologies•Black Box / Stress Testing of new website features and modules before deployment Technical Report writing & preparing end user manuals

Research on the usage of Non-Fuel Revenue Generators (Convenience Stores) comparing it with competitor’s, preparing reports and present.