Kai Xu Email & Phone Number

Auckland, New Zealand

Using the expertise in delivering ‘amazing’ customer experiences, to handle complex customer jobs that require multiple interactions with our customers and service providers to deliver a quality customer outcome e.g. AA Plus, AA Home and complex roadside jobs. They support customer interactions related to known ‘broken processes’ to identify and document issues to accelerate improvement. They will also support newly launched services to help ensure every customer scenario is understood, and we have appropriate response. Using ‘out of the box’ thinking, along with positive negotiation skills and power of persuasion, working with customers and service providers, to provide each customer with the best outcome that AA and our Service Providers can reliably and effectively provide.

Auckland, New Zealand

Auckland, New Zealand

• Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising• Maintaining our social media presence across all digital channels• Measuring and reporting on the performance of all digital marketing campaigns

New Zealand

• Responsible for maintaining a high standard of customer experience in the store and on the forecourt.• Working on TIL and responsible to authorize returns and exchanges, change of fuel prices and audit receipts.• Responsible for maintaining a high level of health and safety codes at all times while working on my own.

Jackson, Wyoming, United States

• Notify superiors on any damages, deficits and disturbances• Deal with reasonable complaints/requests with professionalism and patience• Check stocking levels of all consumables and replace when appropriate

Master'S Degree, Management Of Marketing

Bachelor Of Engineering - Be, Mechanical Engineering, A