Kaiyah D. Smith, Mpa Email & Phone Number

Chapel Hill, NC, US

Department Of Transportation, Raleigh, NC

• Demonstrate extensive knowledge of the General Statutes, policies and procedures that govern the issuance of a North Carolina title as well as other credentials
• Issues official/special/personalized license plates, issue crash reports, dealer/salesman licenses and inventory. Accepts payments for driving license penalties and/or fees
• Provide customers with the purchasing of their driving or vehicle registration records observing the Federal Privacy Act guidelines
• Demonstrate working knowledge of North Carolina vehicle titles issuance and /or experience issuing license plates, crash reports, dealer/salesman licenses and inventory
• Experience dealing with a diverse clientele explaining information of considerable detail as it relates to laws, rules, and regulations
• Experience with recording, compiling, summarizing & analyzing data

Charlotte, North Carolina Area

• Represent the organization well by providing exceptional customer service and effective communication skills, both in writing and orally to both internal and external customers and organizations
• Effectively and professionally communicate with borrowers (both orally and in writing) regarding document needs that will assist in ordering and retrieving third party documentation
• Ensure daily, weekly, and monthly internally specified requirements surrounding successful ordering, retrieval, document review, and system updates are made in a timely and accurate fashion
• Evaluate underwriting requirements for each document and ensure the document meets specifications
• Single point of contact for all third party document ordering, fulfillment and criteria evaluation
• Scan, parse, and/or upload documents into the loan through the Loan Origination System (Octane)

Winston-Salem, NC

• Assisted with key social media projects from idea through delivery including identifying key measures of success
• Assisted with designing engaging graphics and video for each new social media campaign
• Monitored trends and analytics in social media. Used knowledge to increase the presentation and response of the brand message
• Served as content implementer for all social media platforms
• Created a pre-planned social media schedule ensuring delivery of brand messages
• Monitored all comments and messages on each social media platform to remain engaged with users

1601 East Market Street

• Student Building Manager (August 2017 - May 2019)
• Managed the Memorial Student Union during the evening hours and on weekends when the full-time staff is off duty
• Possessed an immense knowledge of university programs and services to help engage student participation.
• Maintained familiarity with building, equipment, policies, and the day-to-day schedule of events
• Assisted students by working in multiple roles - inclusive; but not limited to meeting facilitator, problem-solver, interpreter of policies, supervisor of student staff, security monitor, and resource person
• Demonstrated significant supervisory responsibilities including delegation of tasks to a wide range of staff in the Memorial Student Union

Winston-Salem, North Carolina

• Greeted customers as they enter the establishment
• Collected payment by accepting cash, credit or debit payments from customers; making change for cash customers
• Maintained checkout operations by following policies and procedures; reporting needed changes
• Contributed to team effort by accomplishing related results as needed
• Maintained continual awareness of industry trends and competitive practices and changes
• Participated in the development of advertisement copy and design for ads, flyers, billboards, promotional campaigns, web content, etc.

Master Of Public Administration - Mpa

The North Carolina Central University Master of Public Administration (MPA) program trains leaders in public service by enhancing their.

Bachelor Of Science - Bs, Journalism And Mass Communication With A Minor In Marketing

Activities and Societies: Public Relations Student Society of America (PRSSA), American Marketing Association (AMA), LadyBUGS MentorThe.

High School Diploma, College Preparatory