Joseph R. Email & Phone Number

Woodland Hills / Western Ventura Service Area | Facilities Engineering | Eh&S

Facilities & Asset Management ⚡🔒- Managed asset lifecycles in ServiceNow, ensuring compliance for critical equipment such as air handler units, refrigerators, and other capital assets. - Conducted safety and operational inspections (HVAC, water leaks, electrical) to identify risks and provide actionable reports. - Coordinated vendor service calls and POs, minimizing downtime and maintaining operational efficiency. - Worked with regulatory bodies (e.g., LA City) to schedule timely license renewals and inspections. - Ensured HACCP and JACOE compliance, addressing food safety and healthcare risks.Procurement & Vendor Management 🛠️💼- Streamlined procurement processes using Oracle ERP ePro and Coupa, optimizing inventory and reducing costs. - Led RFQs and vendor negotiations to secure competitive pricing and high-quality services. - Monitored vendor performance, ensuring on-time delivery and compliance with terms.Service Delivery Analytics- Designed Power BI reports to track SLA compliance, response times, and issue resolution, driving performance improvements. - Analyzed service trends, identifying inefficiencies and recommending corrective actions. - Ensured data integrity through strong governance practices, providing reliable insights for decision-making.Workforce & Labor Analytics 👥- Developed Power BI dashboards to optimize staffing by analyzing attendance, overtime, and hours worked. - Managed timecard data to ensure payroll accuracy, including leave and unexpected time off. - Ensured compliance with labor regulations using IBM 3270 Mainframe, addressing discrepancies as needed.Compliance & Risk Control 📋- Led audits for temperature and humidity compliance in regulated areas (e.g., pharmacy storage), meeting FDA, OSHA, and HIPAA standards. - Identified and mitigated safety risks, implementing corrective actions to protect assets. - Reviewed HACCP and JACOE compliance, ensuring regulatory alignment and risk mitigation.

North Hollywood, Ca | Southern California Service Area - Regional Laboratory Technology Services

🔧 Work Order Management: Managed and processed over 200 work orders monthly for lab equipment repairs, asset tagging, installations, and compliance checkups across the Southern California Kaiser region. Coordinated with unionized Field Service Engineers to ensure timely and effective resolution of service requests, enhancing operational efficiency.📊 Data Management & Information Integrity: Utilized Microsoft Access for comprehensive data management tasks, including data cleaning, reconciliation, and safety compliance auditing. Maintained high standards of accuracy and integrity for safety records and equipment inventory, supporting informed decision-making and regulatory adherence.🔄 Asset Lifecycle Management: Oversaw the complete lifecycle of lab equipment, from onboarding and location tracking to status changes (such as disposal) and inventory auditing. Implemented detailed data matching processes to ensure precise inventory management and operational effectiveness.📑 Document Management & Master Data Compliance: Streamlined the retrieval and management of compliance documents and equipment reports for stakeholders like area lab directors. Leveraged Microsoft Access to ensure rigorous adherence to regulatory standards and facilitate transparent documentation processes.

Santa Clarita, California, United States

📦 Inventory Management & UPC ControlManaged in-store inventory by adding new UPCs (via the influx of inventory from vendors and internal distribution channels) and removing expired or damaged products from the system. Worked closely with vendors to keep stock levels optimized and streamline inventory flow. Focused on aligning store displays with current sales promotions to maximize unit movement and SHRINK mitigation.💡 Invoice Auditing & Data ReconciliationCreated and audited invoices within BlueYonder, resolving any discrepancies between deliveries and system data. Ensured that new UPC inventory was properly reflected in store systems, maintaining data accuracy and consistency.🔄 Product Positioning & Sales OptimizationDrove sales by strategically positioning products and upselling complementary items, including private label offerings. Identified customer demand and seasonal trends to guide product placement and cross-merchandising strategy, ensuring the right products were showcased to maximize sales generation and unit movement.💪 Team LeadershipLed and coached a team of 15+ teammates on inventory management, product positioning, and eCommerce best practices. Collaborated with store leadership to ensure smooth day-to-day business continuity, efficient inventory control, and exceptional service delivery.

Santa Clarita, California, United States

🚀 Dynamic Customer Service: Revolutionizing front-end efficiency and cultivating exceptional employee relations within a labor-management environment. 🛒 E-commerce Excellence: Served as a (Subject Matter Expert) and trainer for our e-commerce service-line, delivering seamless service to over 150 daily in-store customers and achieving personal sales exceeding $10,000 per day.🛍️ Strategic Merchandising: Masterminded strategic merchandising, elevating customer experience through precision product placement.🔄 Inventory Management Innovation: Leveraged FIFO (First In, First Out) inventory methods, drastically reducing shrink across diverse grocery departments (from Center-Store to FRESH).

Santa Clarita, California, United States

🔄 Inventory ManagementExecuted FIFO (First In, First Out) inventory management techniques to enhance product turnover and minimize shrinkage. This systematic approach ensured optimal stock freshness, directly contributing to improved customer satisfaction and store reliability.🛒 Customer Engagement & Service ExcellenceConsistently recognized for delivering superior customer engagement by proactively addressing inquiries and providing product recommendations. Focused on building customer relationships to foster brand loyalty and enhance the overall shopping experience.🔄 Strategic MerchandisingContributed to strategic merchandising initiatives, including the successful integration of private label products. Collaborated on visual merchandising strategies to maximize shelf presence and drive sales, aligning product placement with customer preferences for increased retention.🔄 Cross-Departmental SupportDemonstrated operational versatility by assisting in multiple departments, including front-end operations and e-commerce omnichannel. Ensured that inventory was well-organized and readily available, facilitating efficient stock replenishment and an exceptional customer journey.

Santa Clarita, California, United States

🌟 Customer Service ExcellenceProvided outstanding customer service by creating precision bags and personalized experiences for shoppers. Actively engaged with customers to understand their needs, answered questions, and resolved concerns promptly, fostering a welcoming atmosphere that encouraged repeat visits.🛍️ Operations ManagementManaged daily operations by overseeing supply levels and ensuring the store environment was clean and organized. Assisted customers with carry-out services, ensuring that their purchases were handled with care and delivered efficiently, enhancing overall satisfaction.📋 Auditing and ComplianceConducted regular audits of store property, including shopping carts and equipment, to ensure compliance with company policies. Maintained accurate records to support operational efficiency and safety standards, contributing to a well-organized and reliable shopping experience.

Master Of Business Administration - Mba In Healthcare Administration

Vocational Diploma - Commercial Hvac Systems

Vocational Diploma - Electrical/Electronic Maintenance And Repair Technology

Bachelor Of Science - Bs, Business Administration, Organizational Leadership, 3.97

Special Interest Courses, 3.7

Certificate Of Achievement - Ca, Retail Management (Western Association Of Food Companies), 4.0

Activities and Societies: Sponsored by the Western Association of Food Companies and the Training and Development Department at Stater.

Certificate Of Achievement - Ca, Business Essentials, 4.0

Part of the WAFC Retail Management Certificate Program @ Cerritos College

General Education Courses