Kajal Arya Email and Phone Number

Supervised team delivering IT products and services in close partnership with the functional organizations in Corporate IT.• Planned technologies programs adhering to business objectives and goals.• Evaluated and produced business plans and operating practices, which improved quality, increased productivity and reduced costs.• Managed IT issues/requests and workload for all HD members on ticketing tool (SNOW) Manage user profiles in AD and the Regulatory Training and train Helpdesk candidates.• Coached team on proper policies and procedures and developing their technical skills.• Managed and updated WDT images and drivers regularly.• Prepared Yearly, Monthly, Weekly and Daily Performance Dashboards.• Meeting and improving established service delivery SLA’s.